Amireeh Fripp
Spotsylvania,VA
Summary
Professional and detail-focused Customer Service Representative with 4 years experience. A well rounded team-player that takes pride in ensuring positive overall customer experience with an optomistic outlook on life. Looking to expand skills and career experience in Customer Service.
Overview
8
8
years of professional experience
Work History
Agent
M&T Bank
06.2022 - Current
- Responds to and resolves incoming customer calls regarding Retail and Business Online Banking products, as well as Retail customer service, including balance and transaction inquiries, Online and bill payment enrollments, bill payment and transfer assistance, bank-to-bank transfers, eStatement and document delivery assistance, alerts, Mobile Banking and Direct Connect account setup inquiries
Customer Service Rep
Wawa
09.2020 - 06.2022
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Work with customer service manager to ensure proper customer service is being delivered
- Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Executive Assistant
Kadara Business Solutions
06.2018 - 08.2020
- Managing executives calendars and setting up meetings
- Organizing and maintain files
- Collecting and analyzing information
- Recording and documenting information during meetings
Education
Bachelors - Psychology
Virginia Commonwealth University at Richmond
Richmond, Va02.2026
Skills
- Active listening skills
- Detail Oriented
- Excellence communication skills
- Quality-Focused
- People Oriented
- Ability to work under pressure
- Resolving Conflict
Timeline
Agent
M&T Bank
06.2022 - Current
Customer Service Rep
Wawa
09.2020 - 06.2022
Executive Assistant
Kadara Business Solutions
06.2018 - 08.2020
Bachelors - Psychology
Virginia Commonwealth University at Richmond