Amiri Europe
Oxon Hill,MD
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Wawa
08.2024 - 12.2024
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Salesman
Fleuromoa
09.2022 - 06.2024
- Developed strong client relationships through consistent communication and exceptional customer service.
- Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
- Increased sales by offering advice on purchases and promoting additional products.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
Server
Via Roma 3 Trattoria Pizzaria
07.2022 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Fry Cook
The Real Milk and Honey
04.2022 - 07.2022
- Operated large-volume cooking equipment such as grills, deep-fat fryers or griddles.
- Cleaned, stocked, and restocked workstations and display cases.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Communicated closely with servers to fully understand special orders for customers.
Customer Service Representative
Royal Farms
11.2021 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Electric Pallet Jack Operator
Shippers Warehouse
12.2020 - 04.2021
- Improved warehouse efficiency by skillfully operating electric pallet jacks for transporting materials.
- Assisted in training new hires on proper electric pallet jack operation, promoting safety awareness and adherence to company procedures.
- Facilitated seamless shipping processes by accurately labeling outgoing shipments before transportation from the warehouse facility.
- Enhanced team productivity by assisting with loading and unloading trucks using the electric pallet jack.
Lead Busser
Texas Roadhouse
07.2018 - 11.2020
- Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
- Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
- Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
- Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA2018
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
Timeline
Customer Service Executive
Wawa
08.2024 - 12.2024
Salesman
Fleuromoa
09.2022 - 06.2024
Server
Via Roma 3 Trattoria Pizzaria
07.2022 - 09.2022
Fry Cook
The Real Milk and Honey
04.2022 - 07.2022
Customer Service Representative
Royal Farms
11.2021 - 03.2022
Electric Pallet Jack Operator
Shippers Warehouse
12.2020 - 04.2021
Lead Busser
Texas Roadhouse
07.2018 - 11.2020
High School Diploma -
North Cobb High School
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