Amiri Gerard
CHARLOTTE,NC
Summary
A leader in the amusement industry with over six years of experience in ride operations, developing teams through training, documentation, goal-setting, and accountability. Recognized for emphasizing safety, efficiency, and engagement to provide a great and memorable experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ride Operations Area Supervisor
Carowinds
02.2024 - Current
- Established explicit expectations for supervisors, team leads, and associates. Issued documentation to increase performance and accountability
- Managed staffing levels based on attendance and operational needs
- Revised and updated ride manuals to align with Six Flags Standard Operating Guidelines
- Instructed International Ride Training and Rides General Knowledge Classes
- Oversaw rides department as the manager on-duty to ensure compliance with standard operating procedures and emphasized SEE (safety, efficiency, and engagement) to provide AGAME (a great and memorable experience)
- Responded to ride downtimes, evacuations, and guest situations, providing leadership presence and support
- Conducted supervisor and team lead interviews using Six Flags SOUL
- Implemented a team lead class that focused on rotations, coaching, leading by example, and handling different situations
- Developed a succession plan and individual development plans for leadership growth, development, and progression
- Held area wide meetings and ride nights to strengthen communication and associate recognition and appreciation
- Validated cycle counts and ridership data to ensure reporting accuracy
Attraction Supervisor
Carowinds
05.2023 - 01.2024
- Supervised a team of 25-30 associates at Copperhead Strike and Mountain Gliders
- Set goals for personal, professional, and team development
- Delivered effective training and coaching for associates to uphold standard operating procedures and the IROC critical components
- Created daily rotation, break, and training plans
- Held nightly meetings that focused on feedback and associate wellbeing
- Fostered an inclusive and welcoming environment for associates and guests
- Achieved Crew of the Week three consecutive times, measured by Six Flags Cornerstones and Core Values (Safety, Service, Cleanliness, Integrity, Courtesy, and Inclusiveness)
Ride Operator
Carowinds
10.2019 - 04.2023
- Tested ride equipment daily prior to opening to guests
- Ensured restraints were properly fastened and secured for Rider safety and comfort
- Inspected walkways for trip hazards and ensure they were clean
- Provided a great and memorable experience to guests
- Trained and certified several operators around the park - Certified Trainer
- Shadowed as a leader in the absence of an Attraction Supervisor
Skills
- Leadership Coaching and Development
- Training and Documentation
- Strong Communication
- Problem Solving
- Adaptability and Agility
- Continuous Innovation and Improvement
- Autonomy
Certification
- B&M Body Harness Trained
- Ride Evacuation Trained
- Attraction Accessibility Program
Awards
- Area Supervisor of the Year (2025)
- Golden Ticket Ambassador (2025)
- Attraction Supervisor of the Year (2023)
Timeline
Ride Operations Area Supervisor
Carowinds
02.2024 - Current
Attraction Supervisor
Carowinds
05.2023 - 01.2024
Ride Operator
Carowinds
10.2019 - 04.2023