Amiria Sanchez
Humble,Tx
Summary
Dynamic professional with a proven track record at Memorial Hermann, excelling in customer service and food safety. Demonstrated ability to enhance guest experiences and improve service delivery through effective training and team coordination. Skilled in computer proficiency and adaptive learning, achieving significant improvements in efficiency and customer satisfaction.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Patient Dining Associate
Memorial Hermann
07.2022 - 01.2025
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Assisted in menu development to ensure variety and appeal, driving repeat business.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
Teacher
Children's Lighthouse
02.2018 - 05.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
Education
High School Diploma -
Elsik High School
Houston, TX06-2020
Skills
- Excellent customer service
- Strong work ethic
- Reliability and punctuality
- Food safety
- Order taking accuracy
- Professional appearance
- Menu memorization
- Adaptive learning
- Active listening
- Customer service
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
Languages
English
Full Professional
Timeline
Patient Dining Associate
Memorial Hermann
07.2022 - 01.2025
Teacher
Children's Lighthouse
02.2018 - 05.2020
High School Diploma -
Elsik High School