Amiriah Ponder
Griffin,United States
Summary
Dedicated agent with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
Work History
Back Office Associate
Alorica
06.2022 - Current
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Reviewed files, records and other documents to obtain information to respond to requests.
Applications
Alorica
06.2021 - 09.2023
- Tracked applications and actively followed up on pending applications.
- Explained required eligibility applications to patients and helped complete applications for services.
- Maintained existing applications and designed and delivered new applications.
- Multitasked virtually, operated several applications simultaneously and navigated between applications regularly throughout day.
- Verified document information and applications.
Claims Adjuster
Geico
05.2020 - 05.2022
- Examined claims forms and other records to determine insurance coverage.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
Health Claims Specialist
Blue Shield
08.2018 - 05.2020
- Responded to correspondence from insurance companies.
- Managed large volume of medical claims on daily basis.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Paid or denied medical claims based upon established claims processing criteria.
Education
Bachelor in Business -
Albany State University
05.2022
Diploma -
Griffin High School
Griffin, GA05.2018
Skills
- Research and Analysis
- Database Maintenance
- Report Generation
- Data Entry Expertise
- Document Management
- Customer Service
Additional Information
CPR Certified
Timeline
Back Office Associate
Alorica
06.2022 - Current
Applications
Alorica
06.2021 - 09.2023
Claims Adjuster
Geico
05.2020 - 05.2022
Health Claims Specialist
Blue Shield
08.2018 - 05.2020
Bachelor in Business -
Albany State University
Diploma -
Griffin High School
Similar Profiles
Martin Saul Avila RenovatoMartin Saul Avila Renovato
Virtual Card Processor at AloricaVirtual Card Processor at Alorica
ASYA TUCKASYA TUCK
Senior Customer Service Specialist at AloricaSenior Customer Service Specialist at Alorica
Natalie WrightNatalie Wright
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Carly WadeCarly Wade
Customer Service Representative at AloricaCustomer Service Representative at Alorica
Christy HarrisChristy Harris
General Manager at McDonald'sGeneral Manager at McDonald's