Amir Jr. Manju
Summary
Top-notch professional with extensive experience in job analysis and job evaluation. Skilled in conducting salary surveys and implementing compensation and benefits plans. Collaborative and committed to staying updated on best practices.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
Work History
Operations Manager
Wild Bills Tobacco
2019.01 - 2023.05
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Cell Phone Sales Representative
Verizon
2006.01 - 2018.12
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Tracked and recorded department inventory of products.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained accurate records of sales and customer information.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Replenished, faced and organized merchandise on shelving.
- Operated product tools, equipment and point of sale terminals.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Southfield Lathrup
Southfield, MI06.2005
Skills
- Team Leadership
- Product Management
- Inventory Control
- Retail Space Planning
- Workflow Planning
- Sales
- Staff Development
- Employee Relations
- Negotiation
- Employee Motivation
- Sales Promotion
Timeline
Operations Manager
Wild Bills Tobacco
2019.01 - 2023.05
Cell Phone Sales Representative
Verizon
2006.01 - 2018.12
High School Diploma -
Southfield Lathrup
Similar Profiles
Chynah JacksonChynah Jackson
Sales Associate at Wild Bills Tobacco And Smoke ShopSales Associate at Wild Bills Tobacco And Smoke Shop
Jonathan ClementJonathan Clement
Retail Store Manager at Wild Bills TobaccoRetail Store Manager at Wild Bills Tobacco
Jesse JacksonJesse Jackson
Sales Associate at Wild Bills TobaccoSales Associate at Wild Bills Tobacco