Amirul Mostafa
Akron,OH
Summary
Proven track record in enhancing customer satisfaction and engagement, notably at Ozarks Technical Community College Bookstore. Skilled in computer proficiency, including MS Office, and renowned for exceptional time management. Achieved significant improvements in service delivery through innovative strategies, leading to increased loyalty and repeat business. Demonstrates strong adaptability and a friendly, helpful demeanor, ensuring high-quality customer interactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Associate
Ozarks Technical Community College Bookstore
01.2023 - 06.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Worked as a concierge, cashier and in warehouse for stocking, packaging, inventory etc.
Cashier
Moments Event
03.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Improved efficiency, organized checkout area for optimal workflow.
Customer Service Representative
FIFA Club World Cup 2020
01.2021 - 02.2021
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
Team Leader
Emir Cup
04.2019 - 05.2019
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Customer Service Representative
Q-Sports
05.2018 - 08.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Q-Sports
02.2018 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Computer Science
Kent State University
12.2027
Associate of Science - Computer Science
Ozarks Technical Community College
05.2024
High School Diploma -
Bangladesh MHM School And College
Doha, Qatar01.2020
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer Engagement
- Flexible Schedule
- MS Office
- Friendly and Helpful
- Adaptable and Flexible
- Computer Proficiency and Microsoft Office
Accomplishments
- Achieved "Best Staff" Certification for my dedication & extraordinary service.
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Full Professional
Urdu
Full Professional
Arabic
Limited Working
Playing Soccer & Sketching
I have a deep passion for both soccer and sketching, which have significantly contributed to my personal and professional development. Playing soccer for many years has honed my teamwork, leadership, and strategic thinking abilities, particularly in my role as Defense & Center Mid on various local teams. Additionally, my love for sketching has sharpened my attention to detail and creative expression, leading me to develop a diverse portfolio of artwork. These hobbies have instilled in me a strong work ethic and a balanced approach to challenges, both on the field and in creative endeavors.
Timeline
Associate
Ozarks Technical Community College Bookstore
01.2023 - 06.2024
Cashier
Moments Event
03.2021 - 07.2022
Customer Service Representative
FIFA Club World Cup 2020
01.2021 - 02.2021
Team Leader
Emir Cup
04.2019 - 05.2019
Customer Service Representative
Q-Sports
05.2018 - 08.2018
Customer Service Representative
Q-Sports
02.2018 - 04.2018
Bachelor of Science - Computer Science
Kent State University
Associate of Science - Computer Science
Ozarks Technical Community College
High School Diploma -
Bangladesh MHM School And College
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