Amirysa Garcia
Raton
Summary
Proven Assistant Manager with a track record of enhancing customer satisfaction and boosting sales at Family Dollar through expert team leadership and exceptional customer service skills. Skilled in money handling and fostering positive customer relations, achieving a significant reduction in cash discrepancies. Demonstrates strong multitasking abilities and a commitment to workplace safety compliance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Family Dollar
02.2024 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Cashier
Alta Convenience Store
05.2023 - 11.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Assistant Manager
Family Dollar
01.2022 - 02.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Maxwell High School
Maxwell, NM05.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Goal setting
- Sales strategies
- Multitasking and organization
Timeline
Assistant Manager
Family Dollar
02.2024 - 02.2025
Cashier
Alta Convenience Store
05.2023 - 11.2024
Assistant Manager
Family Dollar
01.2022 - 02.2024
Maxwell High School
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