Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Amisadai Barrientos

El Paso

Summary

Driven to continuously learn and develop new skills, I am eager to contribute to the success of the company and advance within any role I take on. I approach each day with dedication, striving to complete tasks to the best of my ability while actively seeking opportunities for improvement. I value open communication with supervisors and am always open to constructive feedback to enhance my performance and contribute to a positive work environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Texas Works Advisor II

Texas HHSC
09.2024 - Current
  • As a Texas Works Advisor II, I continue to conduct interviews to determine eligibility by inbound and outbound calls for all programs such as SNAP, MA, TANF and MEPD.
  • Extensive knowledge on EWMS program to ensure workload is completed daily.
  • Correctly evaluate data from various electronic sources such as DataBroker, SOLQ, TWC, and OAG to enter information into the Texas Integrated Eligibility Redesign System (TIERS).
  • I ensure to follow state and federal regulations and established procedures, guidelines and timeframes.
  • I am constantly taking on mentor role such conducting shadowing lessons, answering questions and giving feed back to new employees.
  • As per state mandate 20 hours of overtime are completed in a timely manner.
  • I have lead both unit and area huddles when asked by management, this consists of creating power points that are both informative and fun with other unit members.
  • Ability to comprehend and find applicable policy when necessary.
  • Ability to multitask while under pressure.
  • Extensive knowledge in computer knowledge such as outlook, word, excel, teams.
  • Have experience handling and resolving complex cases by providing good customer service with effective verbal and written communication.
  • Ability to effectively establish and develop good working working relationships with other unit and area members.

Texas Works Advisor I

Texas HHSC
06.2023 - 09.2024
  • As a Texas Works Advisor I, I conducted interviews to determine eligibility for SNAP/MA applications by inbound and outbound telephone calls.
  • For the Virtual Interview Center (VIC) I work on phones by both receiving calls that come in through the CCC escalation lines or answer phone calls that come in through the interview line.
  • I was trained in both SNAP and MA programs by December 2023.
  • Although, I do feel like I know the policies for both programs I also feel there will always be space for me to grow and learn more about how to apply policy in the best ways possible to help those who apply for benefits.
  • I evaluate data from various electronic sources such as DataBroker, SOLQ, TWC, and OAG to enter necessary information into the Texas Integrated Eligibility Redesign System (TIERS).
  • I process work in accordance with state and federal regulations and established procedures, guidelines and timeframes.
  • Often times when needed I am able to research policy to get a better understanding on how to apply it to the best of my ability.

Security Officer

Allied Universal
04.2022 - 06.2023
  • As a Security Professional I worked the overnight shift at Wells Fargo Plaza and One San Jacinto Plaza where my duties include doing continuous perimeter checks and building floor to floor rounds.
  • Prevented losses and damage by reporting irregularities and informing violators of policy and procedures.
  • Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access points.
  • Investigated security breaches, incidents, and other alarming behavior.
  • Completed reports by recording observations, information, occurrences, and surveillance activities.
  • Interviewed witnesses and obtained signatures as needed.
  • Maintained environment by monitoring and setting building and equipment controls.
  • Maintained the organization's reputation by complying with legal requirements.
  • Ensured operation of equipment by completing preventive maintenance requirements.
  • Contributed to team effort by accomplishing related task and reporting results as needed.
  • Licensed professional security officer for 1 year
  • Followed all security and safety regulations.
  • Wrote logs and incident reports.
  • Monitored entrance and exit doors and access gates.
  • Monitored and authorized entrance and departure of visitors, employees and guests.
  • Provided escorts for visitors, when appropriate.
  • Effectively recommended appropriate action during emergency situations.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Issued access cards to authorized personnel to monitor access points.

Store Protection Specialist

Ross Dress For Less
07.2021 - 04.2022
  • As an SPS I was to greet all incoming customers while simultaneously keeping an eye on all customers already inside the store for any suspicious activity
  • Handled conflict resolution effectively between customers or employees when disputes arose, ensuring a calm resolution while maintaining professionalism at all times.
  • Created a strong deterrent against shoplifting through high-visibility patrolling both inside the store and across parking areas.
  • I also had to keep an eye on all store associates to ensure that there is no internal theft indicators meaning that no cashiers are skipping any merchandise scans and allowing employees use their discount cards in the wrong way and no sales floor employee stashing items they wish to buy at a later point or marking down items to a lower price for friends or family members
  • If believed that a customer is acting in a suspicious matter I am to report it immediately to the Manager On Duty and make all associates aware to keep a look out for that customer
  • I was also in charge of maintaining a safe and secure environment for associates and customers.
  • Store returns were a big thing I had to watch out for in order to prevent financial loss caused by theft and fraud.
  • I was in charge of training the new SPS employees so that they were up to date with all new paperwork and ensure that they have all the tools to do their jobs right.
  • Fostered a culture of accountability among staff members by consistently enforcing company policies related to theft prevention, reporting discrepancies, and adherence to safety protocols.
  • Reduced instances of theft by implementing effective loss prevention strategies and training staff on awareness measures.
  • Worked closely with other departments within the store to promote teamwork and communication regarding safety concerns or suspicious activity observed during shifts.
  • Observed video surveillance systems for prompt emergency response.
  • Patrolled store premises to detect and prevent shoplifting and security breaches.

Laborer/Operator

Mulholland Energy Services
05.2019 - 05.2020
  • As an experienced labor hand I had to make sure we as a group knew the job and how manage it safely
  • For a time I was also responsible for make sure the new guys knew the job and if not I would teach them and would take care of everyone's timesheets
  • I would walk alongside the lay flat in order to clamp the heads together and make sure our lines had no existing holes that may cause leaks on lease roads or dump out produce water as it might damage the soil
  • If any leaks were to happen I was part of the group that would have to go and either fix the leak or change out the damaged part
  • Also had the responsibility to use a skid steer in order to complete the job
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Supported team members by sharing knowledge of proper tool usage, safety procedures, and other essential skills for job success.
  • Promoted a positive working environment by fostering open communication between team members and demonstrating strong leadership skills when necessary.
  • Complied with legal and company requirements to create safe, efficient work environment.

Labor Hand

Fluid Delivery Solutions
02.2018 - 12.2018
  • As a labor hand I was expected to learn how water transfer in the oilfields work and how to properly do the job
  • I would walk alongside the lay flat in order to clamp the heads together and make sure our lines had no existing holes that may cause leaks on lease roads or dump out produce water as it might damage the soil
  • If any leaks were to happen I was part of the group that would have to go and either fix the leak or change out the damaged part
  • Also had to learn to use a skid steer in order to complete the job when our primary operator was not available
  • Promoted positive workplace morale with strong interpersonal skills and a willingness to help others when needed.
  • Applied problem-solving skills to identify potential issues before they escalated, minimizing disruptions to project timelines.
  • Cleaned and maintained tools, equipment and worksites.
  • Loaded and unloaded materials onto trucks and trailers.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Followed instructions and safety protocols while operating machinery and equipment.

Parts Sales Manager

AutoZone
10.2015 - 02.2018
  • As a PSM part of my responsibilities was to balance the safe and registers each day when we opened for business or when we closed for the night including any and all paperwork.
  • Made sure the store looked both presentable and appealing to the customers to maintain a good and healthy relationship with them.
  • Learned how to run the system in the most efficient manner and learned all about our products and their uses in order to better inform and assist customers.
  • From time to time I would help as a delivery driver for the commercial side of the business in order to maintain a good standing with our shop customers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Led a team of sales associates to consistently surpass monthly sales goals.
  • Supervised and trained staff on product knowledge and customer service.
  • Provided timely, insightful and accurate reports to upper management.

Crew Trainer/Co-Crew Chief

McDonald's
08.2014 - 01.2017
  • My job was to teach the new and current employees on all the new additions we had to the menu.
  • Also to test crew members weekly on their knowledge on the menu and store maintenance it was a fairly easy job because i ensured every employee knew the correct procedures.
  • I would also help management by reporting to them everything that needed work around the restaurant.
  • When the need arose I would take charge the restaurant when the management had their weekly meetings or took their breaks.
  • Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Maintained current knowledge of all team position requirements.
  • Conducted regular audits of operational procedures to identify opportunities for refinement or enhancement.
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Taught new team members correct procedures for all areas of operations.

Education

History -

Sul Ross State University

Diploma -

Horizon High School
06.2014

Skills

  • Read and understand policy
  • Ability to communicate effectively both verbally and in writing
  • Personal Training
  • Delivery Driver Experience
  • Use fact-finding to obtain and relative information
  • Leadership
  • Security
  • Microsoft Office
  • Data Entry
  • Sales Management
  • Loss prevention
  • CCTV
  • Bilingual
  • Sports Coaching
  • Perform basic arithmetic
  • Surveillance
  • Bi-lingual Speak Write and Read Spanish
  • People Oriented
  • Great Communication Skills
  • Can Operate Word, Excel, and Power-Point well
  • Handling and resolving complex case issues
  • Use of automated data systems
  • Providing good customer service
  • Effective verbal and written communication

Certification

Safeland, 02/01/18, Present

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Texas Works Advisor II

Texas HHSC
09.2024 - Current

Texas Works Advisor I

Texas HHSC
06.2023 - 09.2024

Security Officer

Allied Universal
04.2022 - 06.2023

Store Protection Specialist

Ross Dress For Less
07.2021 - 04.2022

Laborer/Operator

Mulholland Energy Services
05.2019 - 05.2020

Labor Hand

Fluid Delivery Solutions
02.2018 - 12.2018

Parts Sales Manager

AutoZone
10.2015 - 02.2018

Crew Trainer/Co-Crew Chief

McDonald's
08.2014 - 01.2017

History -

Sul Ross State University

Diploma -

Horizon High School

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Amisadai Barrientos