AMISH PRASAD
Officer Manager Remote
Wahiawa,HI
Summary
Skilled at leveraging market data, competitive insights, and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed and Talented personnel effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Enthusiastic, outgoing and fashion-savvy individual proficient at building positive relationships with new and existing customers by offering superior customer service and consultancy.
Overview
13
13
years of professional experience
Work History
Officer Manager Remote
Island Brothers Logistics
04.2020 - Current
- Created and managed project plans, timelines and budgets.
- Enhanced communication between team members
- Prepared and submitted detailed reports.
- Filing and scanning ,copying and preparing banking
- Fleet management
- handling dispatch customer queries
- analyzing fuel receipts and maintaining mileage report
Administrative Officer Remote
MNM Real Estate Investment
11.2021 - Current
- Managed 18 properties for MNM real estate
- Updated reports, managed accounts, and generated reports for company database.
- Banking ,filing and doing contracts
- Administrative
- Provided exceptional support during the negotiation process
- Managed contracts, negotiations, and all aspects of sales to finalize purchases
- Future property prospects-
- Tenant issues
Online Shopify Owner
Omnitreasuretrove
08.2023 - Current
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Monitored and evaluated sales performance to make informed decisions and improve results.
Delivery Specialist
Spark
08.2019 - Current
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Tracked delivery information, mileage, and fuel use while on shift.
- Reported customer questions, issues and complaints to management.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Coordinated consistent on-time deliveries of damage-free goods.
Customer sales Executive -Work from home
Newton Group Transfers
01.2020 - 03.2020
- Inbound and Outbound Sales teams and make both types of calls
- Talk to timeshare owners, gather their relevant information and set up appointments to meet with Consumer Advisors and start the exit process
- Proficiently use a script to maintain control of the conversation, gather clients’ experiences & other information, handle questions & objections and book a solid appointment
- Implemented key performance metrics and quality assurance programs
Administrative Assistant/Business Consultant-Part time
Smart Financial and taxation services
07.2017 - 07.2019
- Coordinated troubleshooting, maintenance and updates for office systems.
- Controlled and managed document processes by reviewing files,
- Oversaw business operations, vendor inventory and client negotiations
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
Retail Store Supervisor
Vodafone Fiji Limited
11.2013 - 07.2019
- Selling and Marketing Vodafone voice and data products, services and solutions to customers
- Complete documentation for new connections, change of plans, delivery of hardware, reconciling stock and working closely with Connections and Credit Teams for activation
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features
- Manage customer queries and provide efficient, courteous customer service and assist in all aspects of product offerings and services
- Produce reports, primarily banking, stock control and connections statistics
- Maintained current store, product and promotional knowledge to drive consistent sales
- Managed deposits, financial transactions, and business inventory
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making
Customer Service Representative
Vodafone Fiji Limited
05.2011 - 10.2013
- Attending to Vodafone service lines
- Online Duties – Web Chat and Social Media interaction
- Adherence to Vodafone standard telephone etiquette
- Offer efficient, accurate and professional service to customers regarding products, services
- Meets and exceeds call targets
- Being accountable for resolving issues and reaching solution in timely manner
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Reviewed customer data to assess current issues and determine potential solutions.
- Addressed Vodafone Fiji website inquiries per day, converting them into renewal customers.
Education
Advance Certificate in IT
University of the south pacificCertification - Medical Billing And Coding
Medcerts
07.2023
Post Grad - Post Graduate Diploma In Management And Public Administration
University Of The South Pacific
Suva Fiji2013
Bachelor of Arts - Managment And Public Administration And Tourism Studies
University Of The South Pacific
Suva ,Fiji Islands2011
Skills
- Customer Needs Assessments
- Customer Loyalty
- Inventory Management
- Product Sourcing
- Shipping Management
- Operational Efficiency
- Working with Vendors
- Online Store Management
- Customer Feedback
- Business Operations
- Sales Promotion
- Online Marketing
- Cash Register Operations
- Program Promotion
- Management Skills
- Managing Operations
- Excel
- Computer Skills
- Promote Sales
- Store Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Fiji
Elementary
Gym
Lost 30 pounds by keeping myself commited to exercising
Timeline
Online Shopify Owner
Omnitreasuretrove
08.2023 - Current
Administrative Officer Remote
MNM Real Estate Investment
11.2021 - Current
Officer Manager Remote
Island Brothers Logistics
04.2020 - Current
Customer sales Executive -Work from home
Newton Group Transfers
01.2020 - 03.2020
Delivery Specialist
Spark
08.2019 - Current
Administrative Assistant/Business Consultant-Part time
Smart Financial and taxation services
07.2017 - 07.2019
Retail Store Supervisor
Vodafone Fiji Limited
11.2013 - 07.2019
Customer Service Representative
Vodafone Fiji Limited
05.2011 - 10.2013
Advance Certificate in IT
Certification - Medical Billing And Coding
Medcerts
Post Grad - Post Graduate Diploma In Management And Public Administration
University Of The South Pacific
Bachelor of Arts - Managment And Public Administration And Tourism Studies
University Of The South Pacific
Similar Profiles
Juwan J. WillieJuwan J. Willie
Restaurant Waiter at Island Brothers & CieRestaurant Waiter at Island Brothers & Cie
Kalin AlfordKalin Alford
Account Manager/Logistics Specialist at Brothers LogisticsAccount Manager/Logistics Specialist at Brothers Logistics
JUSTIN PYLESJUSTIN PYLES
Owner at Piston Brothers LogisticsOwner at Piston Brothers Logistics