AMISH PRASAD
Evans Mills,NY
Summary
Skilled at leveraging market data, competitive insights, and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed and Talented personnel effective at multi-tasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long-term relationships with customers while consistently achieving individual sales goals. Enthusiastic, outgoing and fashion-savvy individual proficient at building positive relationships with new and existing customers by offering superior customer service and consultancy.
Overview
12
12
years of professional experience
Work History
Delivery Specialist
Spark
08.2019 - Current
- Directly interacted with customers to deliver mail, packages, and ordered goods.
- Tracked delivery information, mileage, and fuel use while on shift.
- Reported customer questions, issues and complaints to management.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather and other factors.
- Coordinated consistent on-time deliveries of damage-free goods.
Online Shopify Owner
Omnitreasuretrove
08.2023 - Current
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information on company website.
- Monitored and evaluated sales performance to make informed decisions and improve results.
Customer sales Executive -Work from home
Newton Group Transfers
01.2020 - 03.2020
- Inbound and Outbound Sales teams and make both types of calls
- Talk to timeshare owners, gather their relevant information and set up appointments to meet with Consumer Advisors and start the exit process
- Proficiently use a script to maintain control of the conversation, gather clients’ experiences & other information, handle questions & objections and book a solid appointment
- Implemented key performance metrics and quality assurance programs
Maintenance Technician part time
Holiday Inn Express Turner Guesthouse
10.2019 - 12.2019
- Monitored building security and safety by locking doors after operating hours and checking electrical appliances to prevent safety hazards
- Operated hand and power tools to complete repairs
- Changed HVAC filters and cleaned condensation drains to perform preventative maintenance on HVAC systems
- Removed snow from ground during winter months to maintain clear and safe walkways and streets
- Performed simple carpentry tasks, including installing shelves, hooks and closet rods to meet customer needs
- Maintained available parts, tools and materials inventory to stay able to respond promptly to issues
- Installed new systems, replacement parts and components to maintain proper operation
- Performed custodial duties to maintain facility interior by shampooing carpets, washing walls, waxing and stripping floors and dusting furniture and fixtures
Administrative Assistant/Business Consultant-Part time
Smart Financial and taxation services
07.2017 - 07.2019
- Liaised between internal and external stakeholders, providing updated project status and performance reports
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Coordinated troubleshooting, maintenance and updates for office systems.Created and maintained spreadsheets and developed administrative and logistical reports
- Coordinated domestic and international travel, hotel and transportation needs for staff
- Maintained attendance records, taking note of staff vacation time, sick days and personal days
- Staff Training on customer service and marketing
- Facilitated working relationships with co-tenants and building management
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Guided administrative and professional staff through computer and software problems
- Oversaw business operations, vendor inventory and client negotiations
- Identified, interviewed and tested top talent to optimize productivity
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines
- Contacted customers via phone and email to confirm deliveries and follow up with inquiries
Retail Store Supervisor
Vodafone Fiji Limited
11.2013 - 07.2019
- Selling and Marketing Vodafone voice and data products, services and solutions to customers
- Complete documentation for new connections, change of plans, delivery of hardware, reconciling stock and working closely with Connections and Credit Teams for activation
- Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features
- Manage customer queries and provide efficient, courteous customer service and assist in all aspects of product offerings and services
- Produce reports, primarily banking, stock control and connections statistics
- Maintained current store, product and promotional knowledge to drive consistent sales
- Managed deposits, financial transactions, and business inventory
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making
Customer Service Representative
Vodafone Fiji Limited
05.2011 - 10.2013
- Attending to Vodafone service lines
- Online Duties – Web Chat and Social Media interaction
- Adherence to Vodafone standard telephone etiquette
- Work within Vodafone guidelines and standard operating procedures
- Delivering ‘WOW’ Customer experience
- Offer efficient, accurate and professional service to customers regarding products, services
- Answers all incoming calls with aim of resolving customers’ queries on first contact to ensure win/win for Customer and Vodafone
- Meets and exceeds call targets
- Maintain accurate database records and call notes pertinent to ongoing communication
- Presenting “can do” attitude which exceeds customer expectation
- Being accountable for resolving issues and reaching solution in timely manner
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details
- Consulted with customers to determine best methods to resolve service and billing issues.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Reviewed customer data to assess current issues and determine potential solutions.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Addressed Vodafone Fiji website inquiries per day, converting them into renewal customers.
- Reduced process lags and effectively trained team members on best practices and protocol.
Education
Post Grad - Post Graduate Diploma In Management And Public Administration
University Of The South Pacific
Suva Fiji2013
Bachelor of Arts - Managment And Public Administration And Tourism Studies
University Of The South Pacific
Suva ,Fiji Islands2011
Certification - Medical Billing And Coding
Medcerts
07.2023
Advance Certificate in IT
University of the south pacificSkills
- Customer Needs Assessments
- Customer Loyalty
- Inventory Management
- Product Sourcing
- Shipping Management
- Operational Efficiency
- Working with Vendors
- Online Store Management
- Customer Feedback
- Business Operations
- Sales Promotion
- Online Marketing
- Cash Register Operations
- Program Promotion
Languages
English
Full Professional
Hindi
Native or Bilingual
Fiji
Elementary
Timeline
Online Shopify Owner
Omnitreasuretrove
08.2023 - Current
Customer sales Executive -Work from home
Newton Group Transfers
01.2020 - 03.2020
Maintenance Technician part time
Holiday Inn Express Turner Guesthouse
10.2019 - 12.2019
Delivery Specialist
Spark
08.2019 - Current
Administrative Assistant/Business Consultant-Part time
Smart Financial and taxation services
07.2017 - 07.2019
Retail Store Supervisor
Vodafone Fiji Limited
11.2013 - 07.2019
Customer Service Representative
Vodafone Fiji Limited
05.2011 - 10.2013
Post Grad - Post Graduate Diploma In Management And Public Administration
University Of The South Pacific
Bachelor of Arts - Managment And Public Administration And Tourism Studies
University Of The South Pacific
Certification - Medical Billing And Coding
Medcerts
Advance Certificate in IT