Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amisha Sannathamme Gowda

Cypress

Summary

Accomplished professional with over 11 years 5 months of combined experience in resource management and retail. Demonstrates a strong track record in optimizing resource allocation, improving operational efficiency, and delivering exceptional customer service. Adept at handling cash transactions, maintaining organized checkout areas, and providing knowledgeable product recommendations in Indian grocery stores. Holding a Bachelor of Engineering (BE) degree and Diploma, which has provided a solid foundation in analytical and problem-solving skills. With excellent communication abilities and a commitment to enhancing customer experiences. Proven ability to work collaboratively, manage multiple tasks and resolve issues promptly.

Overview

13
13
years of professional experience

Work History

Cashier

Lowe’s Home Improvement
03.2025 - 08.2025
  • Roles & Responsibilities:
  • Operated cash registers and handled cash, credit, and debit transactions accurately and efficiently.
  • Provided excellent customer service by greeting customers, answering inquiries, and assisting with returns or exchanges.
  • Maintained a clean, organized, and professional checkout area in line with store standards.
  • Promoted Lowe’s loyalty programs and informed customers of current promotions and savings opportunities.
  • Resolved customer issues professionally, escalating to management when necessary.
  • Verified product pricing and scanned items accurately to ensure correct charges.
  • Assisted with stocking shelves and organizing front-end merchandise as needed.
  • Followed all safety, security, and loss prevention protocols, including checking IDs for age-restricted items.
  • Collaborated with store associates to ensure a smooth and efficient shopping experience for customers.
  • Balanced the cash drawer at the beginning and end of each shift, ensuring minimal discrepancies.

Front end cashier

Cypress Indian Grocery
02.2024 - 09.2024
  • Dedicated and detail-oriented cashier with over 5 months of experience in the retail industry, specializing in Indian grocery stores. Proven track record of efficiently handling cash transactions, providing exceptional customer service, and maintaining a clean and organized checkout area. Skilled in product knowledge, particularly with traditional Indian groceries, and adept at resolving customer issues with a friendly and professional demeanor. Committed to contributing to the smooth operation of the store and enhancing the overall shopping experience for customers.
  • Roles and Responsibilities
  • 1. Transaction Processing
  • Accurately handle cash, credit, and debit card transactions using the store's point-of-sale (POS) system.
  • Ensure all transactions are completed efficiently and correctly.
  • Issue receipts, refunds, and change to customers as needed.
  • 2. Customer Service
  • Greet customers warmly as they arrive at the checkout counter.
  • Assist customers with questions about products, prices, and promotions.
  • Provide product recommendations and information, especially about traditional Indian items.
  • Resolve customer complaints and issues in a professional manner.
  • 3. Checkout Area Management
  • Maintain a clean and organized checkout area.
  • Ensure the availability of necessary supplies, such as bags, receipt paper, and pens.
  • Restock impulse items (e.g., candies, small snacks) near the checkout area.
  • 4. Inventory and Stock Management
  • Assist in stocking shelves and organizing products in the store.
  • Keep track of inventory levels and notify management of low stock or discrepancies.
  • Assist with periodic inventory counts and audits.
  • 5. Cash Register Management
  • Open and close the cash register, ensuring the cash drawer is balanced at the start and end of each shift.
  • Count the cash drawer at the end of each shift and prepare a report for management.
  • Report any discrepancies or issues with the cash register to the supervisor immediately.
  • 6. Store Promotions and Loyalty Programs
  • Inform customers about ongoing promotions, discounts, and loyalty programs.
  • Encourage customers to sign up for the store's loyalty program.
  • Apply discounts and promotions correctly during transactions.
  • 7. Compliance and Security
  • Follow all store policies and procedures regarding cash handling and transaction processing.
  • Ensure the security of the cash register and surrounding area.
  • Report any suspicious activities or security concerns to management.
  • 8. Communication and Teamwork
  • Communicate effectively with other team members and management.
  • Collaborate with colleagues to ensure smooth store operations.
  • Attend staff meetings and training sessions as required.
  • 9. Additional Responsibilities
  • Assist with store opening and closing duties.
  • Perform other duties as assigned by the store manager or supervisor.

Resource Manager

L&T Technology Services, Capgemini and Capco
05.2012 - 08.2023
  • Accomplished resource management professional with over 11 years of experience in optimizing resource allocation, improving operational efficiency, and leading cross-functional teams. Adept at developing and implementing strategic resource plans to align with organizational goals and objectives. Proven ability to analyze data, forecast needs, and manage budgets effectively. Strong leadership and communication skills with a focus on fostering collaboration and driving performance improvements. Experienced in utilizing resource management tools and methodologies to streamline processes and enhance productivity. Committed to delivering results and contributing to the overall success of the organization.

Education

Bachelor's Degree - Computer Science

Vikas institute of engineering
05.2011

Diploma - Computer Science

JSS Polytechnic for women's
05.2008

Skills

  • Customer Service
  • Cash Handling
  • Product Knowledge
  • Communication
  • Multitasking
  • Attention to Detail
  • Problem-Solving
  • Teamwork
  • Inventory Management
  • Time Management
  • Tech-Savvy
  • Promotional Knowledge

Timeline

Cashier

Lowe’s Home Improvement
03.2025 - 08.2025

Front end cashier

Cypress Indian Grocery
02.2024 - 09.2024

Resource Manager

L&T Technology Services, Capgemini and Capco
05.2012 - 08.2023

Diploma - Computer Science

JSS Polytechnic for women's

Bachelor's Degree - Computer Science

Vikas institute of engineering

Similar Profiles

CREATE PROFILE