Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

AMIT BHARTI

Summary

Strategic technologist with 30 years of leadership in IT transformation and service delivery. Successfully managed large-scale initiatives, achieving over $750K in cost savings through staff augmentation programs. Expertise in aligning technology with business objectives and regulatory requirements, focusing on operational efficiency and compliance. Recognized for effective communication and leadership in global environments, driving growth and improvements across diverse markets.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Regional Head of Control Tower for Americas - Director

BNP PARIBAS
09.2024 - Current
  • Reporting to the CTO for Americas, responsible for Process Management (IT Service, Capacity Management), Governance, and Control across the Production organization
  • Lead transversal governance of the IT Service Management framework (Change, Incident, and Problem Management) across all Infrastructure and Application teams.
  • Improved post-incident analysis to reduce recurrence and minimize business disruptions impacting the P&L.
  • Enhanced risk and impact analysis of changes; implemented stricter quality controls, validation protocols, and post-change testing—resulting in a 10% reduction in high impact incidents caused by changes.
  • Oversaw the design, execution, and sustainability of operational controls to ensure risks are effectively mitigated, improving business uptime and resilience.
  • Managed the Global Service Team responsible for Major Incident Management. Ensured timely engagement of IT operations and engineering teams and maintained consistent, effective communication with stakeholders regarding impacts and mitigation actions—leading to improved response efficiency and issue resolution.

Deputy Head of Digital Working for Americas - Director

BNP PARIBAS
09.2022 - 09.2024
  • Reporting into the Regional Head of Digital Working and CTO for Americas, responsible primarily for End user support functions like end user support, communications and ITSM Service management.
  • Established 'IT Genius Bar'-style walk-in centers across multiple office locations, serving as a one-stop shop for resolving IT issues. These, support hubs significantly improved resolution times, streamlined issue escalation, and alleviated Service Desk workloads.
  • Spearheaded Asset and Lifecycle Management for all end user technology (desktops, laptops, mobile phones, printers, messaging platforms, appliances). Designed and implemented end-to-end inventory control processes, improving data reconciliation across systems and enhancing compliance for business, regulatory, and audit requirements.
  • Standardized IT support processes across North and South America, aligning procedures to establish a unified Americas framework. This initiative enabled shared vendor contracts and optimized deployment costs through consolidated negotiations.
  • Led the End User Software Vulnerability Management Program, ensuring timely identification and remediation of security risks across all user endpoints.
  • Developed and branded the Trading Floor Support team, supporting over 800 front-office personnel. Introduced multiple communication channels to enhance responsiveness and reduce remediation time for traders and sales teams.

Head of End user Computing for Americas - Director

BNP PARIBAS
12.2020 - 09.2022
  • Reporting to the CTO for Americas, responsible for End user computing (desktop engineering) and Collaboration (Messaging, Mobile phones, Chat tools) for both BNP Paribas and Bank of West bank.
  • It led a major transformation initiative aligning teams and processes across two banks, resulting in improved operational efficiency and streamlined staff coordination.
  • Executed obsolescence remediation by upgrading endpoint devices (desktops, copiers, printers, operating systems, and key applications) across 508 U.S. retail branches, contributing significantly to a broader Cyber Security remediation program under the CIO's leadership program.
  • Designed and delivered a three-year transformation program to enhance operational resiliency for front-office users, implementing a modern technology stack (RPCs, Thin Clients, NetScaler/Citrix), which improved endpoint performance and user experience while providing flexibility.
  • Spearheaded the rollout of a unified endpoint OS and mobile platform, driving down costs and simplifying device management across the two organizations.

Head of Service Management & Collaboration Americas - Director

BNP PARIBAS
02.2018 - 11.2020
  • Reporting to the CTO for Americas, responsible for all Service management and End user Technologies across the Americas region.
  • Improved Asset Lifecycle Management by establishing end-to-end process workflows—from inventory intake to end-device disposal—enhancing visibility and control over endpoint assets.
  • Standardized Asset Destruction & Data Disposal processes across the Americas, ensuring compliance with data protection and regulatory requirements.
  • Modernized BCP Site Infrastructure through endpoint device refresh and robust documentation, significantly improving site utilization and enabling efficient workload distribution across dual locations during major incidents.
  • Strengthening Service Management Governance by enhancing oversight and operational rigor across Change, Incident, and Problem Management processes within Infrastructure teams.
  • Integrated North and South America Technology Teams, creating a unified Americas-wide function that improved operational efficiency, communication, and regional cohesiveness.

Head of Service Delivery Management for North America - Director

BNP PARIBAS
04.2015 - 01.2018
  • Led Service Delivery across the Americas platform, collaborating with multiple Lines of Business (LOBs) to manage and oversee key IT programs and projects.
  • Acted as liaison between IT divisions—Infrastructure, Application Production Support (APS), and Development—to ensure seamless coordination for projects and business-as-usual (BAU) operations.
  • Drove resolution of major incidents through rigorous follow-up and root cause analysis in the Problem Management process.
  • Spearheaded restructuring of the Disaster Recovery (DR) testing tool, chairing a global forum across Americas, APAC, and EMEA regions. Led development updates, significantly strengthening the enterprise DR program.
  • Established Governance and Controls framework for IT Infrastructure teams, standardizing processes, defining SLAs, across BNP Paribas entities for Americas.

Service Delivery Manager - Capital Markets - Director

BNP PARIBAS
03.2013 - 04.2015
  • Led major infrastructure projects, including data center and storage migrations, and network upgrades for Capital Markets teams.
  • Partnered with Finance to develop an IT cost allocation model, increasing transparency and accountability across IT groups.
  • Streamlined IT equipment approval workflows in collaboration with Procurement, improving efficiency across all IT teams.
  • Championed monthly Service Delivery reporting, covering key metrics on budget, asset inventory, incidents, projects, and risks.

Electronic Markets Manager - Vice President

BNP PARIBAS
03.2005 - 08.2009
  • Managed a team which focused on Extranet Infrastructure resiliency. Covered mostly Fixed Income Securities.
  • Established a governance model with extranet vendors to enable periodic platform assessments and performance reviews.
  • Evaluated and enhanced resiliency frameworks, resulting in improved latency and user experience.
  • Conducted vendor application analysis to optimize deployment across endpoint devices, ensuring performance efficiency and minimizing conflicts.
  • Expanded monitoring capabilities to the component level, enabling timely alerts and effective escalation management.
  • Led FXPB platform acquisition efforts, including user migration, application integration, and connectivity with direct market access.

Team lead & Project Manager - Systems/Core Technologies - Vice President

BNP PARIBAS
09.2003 - 02.2005
  • Led the Infrastructure integration for the acquisition of Zurich Capitals into BNP Paribas, overseeing application transition, user migrations, and secure data transfer.
  • Project managed the deployment of SWIFT Alliance Gateway (SAG), including the design and implementation of DMZs, firewall rules, and secure application workflows.
  • Implemented enterprise-grade data replication solutions to ensure real-time data synchronization and enhance operational resiliency.

Systems Administrator - AVP

BNP PARIBAS
08.1998 - 02.2001
  • Managed server performance and availability across multiple platforms to ensure optimal operations.
  • Monitored system security, implementing measures that protected data integrity.
  • Collaborated with cross-functional teams to deploy system upgrades and patches efficiently.

Network Consultant

Systems Task Group (USA)
05.1998 - 08.1998
  • Company Overview: IT Consulting Firm
  • IT Consulting Firm

Network & Telecom Consultant

Citibank N. A.
08.1995 - 04.1998
  • Company Overview: Client India
  • Client India

Systems Engineer

Elkay Computers (India)
01.1995 - 07.1995
  • Analyzed system performance data to pinpoint improvement and optimization opportunities.
  • Developed technical documentation supporting system operations and user training.

Education

BS -

Bombay University

Post Graduate Diploma - Computer Engineering

CMS Institute

Skills

  • Financial management
  • Project management
  • Governance and compliance
  • Risk management
  • Asset management
  • Organizational transformation
  • Disaster recovery planning
  • Service delivery management
  • ITIL framework expertise
  • Endpoint device administration
  • VMware virtualization
  • Windows operating systems
  • Red Hat Enterprise Linux
  • Solaris administration
  • Microsoft Azure services
  • ISO 27001 compliance
  • SSAE 16 SOC reporting
  • SolarWinds monitoring tools
  • HP OpenView systems
  • Network analysis with Wireshark
  • Packet analysis with Ethereal
  • Oracle database management
  • MS SQL Server expertise
  • SQL proficiency
  • EMC storage solutions
  • NetApp data management
  • Single sign-on (SSO)
  • CyberArk security solutions

Certification

  • ITIL v4.0, ITIL certified (Foundation Course)
  • Series 7, (General Securities Examination)
  • PMP, Project Management Professional

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Regional Head of Control Tower for Americas - Director

BNP PARIBAS
09.2024 - Current

Deputy Head of Digital Working for Americas - Director

BNP PARIBAS
09.2022 - 09.2024

Head of End user Computing for Americas - Director

BNP PARIBAS
12.2020 - 09.2022

Head of Service Management & Collaboration Americas - Director

BNP PARIBAS
02.2018 - 11.2020

Head of Service Delivery Management for North America - Director

BNP PARIBAS
04.2015 - 01.2018

Service Delivery Manager - Capital Markets - Director

BNP PARIBAS
03.2013 - 04.2015

Electronic Markets Manager - Vice President

BNP PARIBAS
03.2005 - 08.2009

Team lead & Project Manager - Systems/Core Technologies - Vice President

BNP PARIBAS
09.2003 - 02.2005

Systems Administrator - AVP

BNP PARIBAS
08.1998 - 02.2001

Network Consultant

Systems Task Group (USA)
05.1998 - 08.1998

Network & Telecom Consultant

Citibank N. A.
08.1995 - 04.1998

Systems Engineer

Elkay Computers (India)
01.1995 - 07.1995

BS -

Bombay University

Post Graduate Diploma - Computer Engineering

CMS Institute

Similar Profiles

CREATE PROFILE
AMIT BHARTI