Amit Chhabra
Program & Product Manager
Dublin,OH
Summary
Experienced, very passionate & energetic, Program &Product Manager with over 20 years of experience, with proven track record of successfully delivering complex and large transformation programs. I excel in managing complex programs and projects for clients, customers and cross-functional teams of up to 25 members in Logistics, Insurance, Healthcare and Hi-Tech sectors. My expertise lies in liaising with business users, understanding the product needs, executing project roadmap, managing risks and dependencies, and ensuring timely delivery of programs and projects within scope, schedule, and budget. I possess strong leadership and communication skills, enabling me to effectively collaborate with stakeholders and senior executives. Additionally, I have mentored and developed team members resulting in improved team performance and career growth. With a Master's degree in computer science, I am confident in my ability to drive success for any organization.
Overview
2025
2025
years of professional experience
Work History
Transition cum Program Manager
Tata Consultancy Services Limited
8 2023 - Current
- Vendor consolidation program for various applications worth 11.5 million yearly revenue ('135 associates across the board: US, India, Mexico)
- CPS - Customer Profile System (CPS) is a back-end database for UPS.COM, OAPPS/PPC, Enterprise CampusShip (ECS), RS.COM, Claims on Web, Online tools, HMU, EDI, Tradeability, Quantum View, My Choice etc
- The project is to introduce Rest API services to update & retrieve the customer information from the database
- DOApp - Digital Onboarding Application (DOApp) application consolidates the UPS Onboarding process which includes the UPS.com ID registration process, Open Account process, and UPS My Choice Enrolment process
- PPC - The Profile Preference Center (PPC) is to provide a single, consolidated portal, or profile page, for accessing all user-editable settings and preferences
- IVUI - It helps to do the identity verification through knowledge-based questions/answers, Activation code send by email, voice, SMSs etc
- MPWA - It helps users to set the Marketing Preferences like Email Subscriptions, Contact Information & Background and Interests
- CEC - Customer Engagement Center - CEC application is built for case management to process UPS user cases created through different communication channels such as Email-to-Case, Web-to-Case, Phone-to-Case, SMS, Chat, or back office
- It is primarily built on Service Cloud, supplemented by third-party applications like Tenfold, Avaya, and Google for translations
- CEC Claims - CEC Claims is built on top of CEC Applications
- (as an add-on functionality)
- The claims process on UPS.COM, handles claims when UPS lose, or customer receive a damaged package
- Due Diligence phase: Scope understanding: Application development, Maintenance, Enhancement, Bug fixes, Testing, Hyper care & Support
- Preparation of the transition timelines (Readiness, KT planning, Knowledge Acquisition, Assisted Perform, Independent perform, Steady state) & sign off
- Capacity planning: Application complexity, size, PBIs, Frontend, Backend, Integration points (upstream, cross stream, downstream), defect prediction
- Transition readiness checklist, staffing induction, ID/Access creation & onboarding
- Knowledge Transition phase: KT execution, review & course correction: Knowledge acquisition, Assisted Perform and Independent perform phases
- Monitor Entry/Exit criteria before moving to the next phase
- Steering committee monthly governance & status meet, Weekly progress meets
- Risk Identification & Mitigation, Conflict management
- Regular Scrum, Scrum of Scrum (SOS) meetings for status reporting
- Steady State phase: Facilitate discussion between cross functional teams to discuss dependency, Critical path, data needs, timeline alignment as per the overall project goals
- Shift left opportunities, productivity improvements, Automation needs, regular brainstorming sessions for fresh set of ideals for improvements (Cost/Quality)
- Handing any customer complaints in a timely manner
- Manage resource cost optimization, allocation, utilization and any additional training needs
Product Assistant Manager/Product Owner
Tata Consultancy Services Limited
10.2020 - 10.2023
- UPS Capital portfolio releases have been a country wise roll out releases for Europe (UK, DE, IT, FR, NL, BE, PL, ES) in Guidewire Policycenter, Guidewire Claimcenter, Guidewire Billingcenter, Guidewire ContactManager applications
- The releases replace existing policy admin legacy applications to handle policies and Billing for Cargo coverage part in Cargo Edge Line of business (Cargo, Transactional Cargo, Transactional Parcel)
- The scope of the project involved in discussion with business users and defining a strategic roadmap for the product needs, Market research, Integration needs, and planning the country wise roll outs - Development, Testing (ST, UAT) and implementation the roll outs in production environment
- Working in hand on hand with UPS Product team/business team to understand the product vision and draft a Strategy/Solution for the new competitive product, alignment to the overall strategic needs
- Facilitated and driven product Pre-Inception and Inception meetings, documentation & gathered the customer requirements
- Creation of product roadmap & timelines
- Collaborated with project stakeholders to ensure resources assigned to projects meet client/project needs
- Engaged with stakeholders, partners, project teams, Cross functional teams to ensure project delivery as per the scope, budget and timeline
- Reviewed Master Project plan & strategy, Critical path & Sprint execution plan
- Steering committee leadership review & reporting
- Change management, roadmap updates, discussions with Product Owners, Business teams and timelines updates
- Created effective communication channels and built valuable relationships
- Handled Client complaints, project impediments for the successful execution and delivery
- Responded to all client inquiries and directed them to the most suitable source as needed
Interface Manager
Tata Consultancy Services Limited
01.2016 - 09.2020
- The Personal Lines Transformation program is a multi-year initiative from Nationwide aimed at simplifying Nationwide's and Allied's product management, distribution, underwriting and policy serving
- The PLT program includes transformation on both business and technology front and has dedicated assurance teams spread across multiple projects within the PLT program to ensure a high-quality product and successful end to end integration with current IT landscape
- Interfacing with 40+ teams across the board that had parallel changes in respective systems to align with the PLT program
- Convened Onboarding meetings & prepare onboarding presentations for meeting with the Interfacing teams to inform about the upcoming release plan, high level change discussions, impact analysis discussions and execution plan, test data & environment needs
- Review the execution batch plan with the project team to align the batch execution for inbound/outbound data feed
- Act as the Primary Liaison to various project managers across Interfacing portfolios, Weekly Critical path meetings to review the execution progress in terms of the code, test, environment, test data dependencies
- Discuss and plan the bulk data needs from TDM & DWH upstream/Downstream policy systems for execution alignment
- Driven business reviews, liaison between the End users and the IT teams for Feature walkthrough and helped in the UAT operations
- Participate post release external smoke test validation in Prod and ensure sign offs
- Ensured Interfacing teams complete the project work and tracked the IT/business sign offs
- Deployment planning, Hyper Care and Go live support
Validation Expert, Functional Lead
Tata Consultancy Services Limited
01.2012 - 09.2016
- Fusion Real Time Pharmacy Operations involves development and Implementation of Real-time Pharmacy application to replace the current decentralized solution (inPharm)
- The ultimate objective is delivery of a reliable, scalable and supportable solution that integrates seamlessly with the other applications (e.g., SAP ECC 6.0, NPS Data Warehouse, BioPointe, SYNTrack, Cardinal.com etc) and that enables Cardinal Health to effectively support existing customers and overall business growth
- TCS worked with Cardinal in End to End execution of the project (from Design to Implementation)
- Interfacing with various Cardinal Healthcare stakeholder's and vendor teams to coordinate various phases of Quality assurance & testing
- Interaction with Onsite and Offshore teams
- Participating in strategy meeting and periodical business meeting
- Managing task allocation and distribution of work among individuals working on the project activities
- Training, mentoring and Induction activities for the team
- Studying the existing operational process, defining detailed scope of the engagement and the service level agreements
- Resourcing / Staffing strategy for the projects
- Identify, analyze and manage (track and mitigate) program risks / issues
- Monthly presentation of reporting metrics to Cardinal Senior
- Interfacing with cross functional teams MDM (Upstream) SAP & BI (downstream) teams for test data needs, necessary master data import needs to facilitate test validations and environment prep
Test Automation Lead
Tata Consultancy Services Limited
07.2015 - 04.2016
- The project scope consists of automation of regression test bed (~3100 test scripts) for HR Workday application
- The project was done using TCS in house tool “i-Browse”
- TCS did perform the feasibility analysis of these test scripts, did a POC and upon getting the customer confidence the SOW was signed to automate the test cases
- Test automation focused on creation of various re-usable business components to use as needed
- Once the automated test scripts were created, those scripts undergo a round of dry run to validate the execution report
- UAT and go live happened smoothly and successfully
- Review status of this SOW with respect to planned completion date and planned cost
- Automate the execution test flows into “Screen & capture” reusable components
- Raise, discuss and resolve issues
- Weekly progress reviews, inputs and status reporting
Test Lead at Offshore/Onshore
Tata Consultancy Services Limited
09.2006 - 06.2011
- RAPID is a robust, consistent platform to quickly develop, deploy and maintain technology specific Risk Assessment Programs (RAPs)
- Unlike the current process of developing and maintaining inconsistent Health checks/RAP offerings, the single RAP platform will provide consistency and efficiency
- RAPs include the automation of Interface Applications so that different Test Cases operating on RAPID Application get automated
- Understand the testing effort by analyzing the requirements of project
- Estimate and obtain management support for the time, resources and budget required to perform the testing
- Identifying areas of process improvement to improve productivity and ensure better quality
- Interaction with test team regularly to overcome the challenges faced by them on professional front
- Regular interactions through Weekly status calls, quarterly status calls and bug triage calls with Microsoft test manager and RAP PMs
- Drive efforts on test plan creation and test strategy for the tasks, dependencies and participants required to mitigate the risks to system quality and obtain stakeholder support for this plan
- Collecting different project specific metrics on weekly/monthly basis and reporting back internally/to customer on regular basis
- Drive efforts for weekly bug triage calls for different modules with Microsoft PM's and SME's
- Identifying areas of automation and discussion on those with automation team for the feasibility analysis and execution
- Drive IQA/EQA efforts in the team for test artefacts
- Keep track of the new requirements / change in requirements of the Project
- Send the Status Report (Weekly) to the Client and other stakeholders
- Track the report of testing activities like test testing results, test case coverage, required resources, defects discovered and their status etc
- Attending the regular client call and discuss the weekly status with the client
- Ensure the timely delivery of different testing milestones
- Escalate the issues about project requirements (Software, Hardware, Resources) to Project Manager / Sr
- Test Manager
- Identify and arrange the Hardware and software requirement for the Exchange server 2010/2007/2003 set-up
- Build a testing team of professionals with appropriate skills, attitudes and motivation (whenever required)
- Identify Training requirements and forward it to the Project Manager (Technical and Soft skills)
- Plan and drive training initiatives for upcoming technologies
SDET (C++ Developer, Test Engineer)
Tata Consultancy Services Limited
01.2006 - 08.2006
- LUG is a system to transfer different messages from one lab to another lab
- In there are different modules that process different messages to transfer it to final destination
- Medicity client is a client interface developed in VC++ and is used to transfer HL7 and Fixed Length Messages from one Client to another
- Nexus manager is a web interface that integrates different modules together to that processes the messages
- Requirement Analysis and planning
- Responsible for software development, system & regression testing
- Database development and testing
- Testing of all stored procedures by generating real time scenarios
- Tracking bugs and fixing the problems as per customer specifications
SDET (Developer, Test Engineer)
Tata Consultancy Services Limited
03.2005 - 12.2005
- Safeway provide services for different insurance companies in USA that give assistance to their concerned Assured persons
- The project deals with the Insurance companies and checks the accuracy of the claims made by the employees involved in some Dugan, Yellow Redo, ERP Meat Corporation and so on
- The admin site has been implemented in the MVC architecture using NET and C#
- Reporting is done in Crystal Reports Version 8
- The site implemented has a provision to automatically generate various reports in the required formats
- The project also keeps a track of the Incidents within a company and the sub-groups, citations, investigations, meetings etc
- Requirement Analysis and planning
- Responsible for software development in ASP Net, system & regression testing
- Database development in SQL Server and DB testing of all the stored procedures by generating real time scenarios
- Provide 'handholding' support to the users during the system going 'live' phase
SDET (Developer, Test Engineer)
Tata Consultancy Services Limited
06.2004 - 02.2005
- The project is to develop a Web site to provide a platform for brokers to get more and more loan applications and for client to apply for loan application
- Once a loan application is applied by a client, this loan application is assigned to a broker automatically
- Site deals with managing these loan applications inside each Broker Login
- First, any broker becomes Non-Exclusive Broker of the site then he or she can upgrade his/her membership to an Exclusive Brokerage
- Responsible for software development in ASP Net, system & regression testing
- Database development in SQL Server
- Conduct Pilot runs for Key Users
- Run the system with test data and verify outputs
- Ensure acceptance of system for regular use
Education
Master in Computer Application (MCA) - Computer Programming
Punjabi University
Patiala 05.2001 -
Diploma in Computer Application - C, C++, .Net SQL
Punjab University Region Center
Muktsar 05.2001 -
B. Com - Accounting, Banking, Economics
Punjab University
Chandigarh 05.2001 -
Skills
Program Management
Product Management
Transition Management
Communication and Collaboration
Customer Focus
Senior Manager IT Program Management
Change Management
Agile Process
Mitigated Risk
Lean Six Sigma
Product Testing
Shift Left Initiatives
Saving on Costs
Strategic Planning and Execution
Continuous Learning
Leadership & Management
https://www.linkedin.com/in/amit-chhabra-813b4557
Experience Summary
· Result driven program & Product manager with 20 years of experience in Supply chain, Insurance, Healthcare and High-tech industries
· Leading cross functional teams to deliver strategic solutions that drive client satisfaction and business growth
· Expertise in Product Management, Product Backlog management, Documentation, Acceptance criteria
· Cross functional team co-ordination, QA practices, Testing – Stabilization, Card level, String test, Integration testing, Test Data Management, UAT testing, Sign offs
· Skilled in building strong client relationships, understanding their needs and translating them into actionable plans
· Proven track record in managing end to end program delivery, including quality, timeline and budget alignment
· Expertise in stakeholder management, contract negotiation and continuous delivery improvement
· Strong communicator with a focus on exceeding customer expectations and fostering long term partnerships
· Adept at delivering complex project to meet customer needs with a focus on quality, process improvement and efficiency
· Played a critical role in successful implementation of Guidewire transformation program for International roll out across 8 European countries that included delivering 5 major releases
· Experience in industry wide recognized insurance systems: Guidewire policycenter, Billingcenter, Claim center and Contactmanager applications
· 8+ years of experience in managing end-to-end delivery / program / project planning and implementation from inception, roadmap definition, scope management, to activity sequencing, effort and cost estimation, risk analysis to quality management
· Providing strategic direction for all testing activities and overseeing to ensure smooth functioning of Test Environment Management, Test Data Management, Metrics & Reporting. Tools and release management)
· Skilled in conceptualizing, developing & implementing solutions and partnering closely with business leaders and stakeholders
· Developed multiple automation frameworks for online applications, batch validations, data migration and process automation resulting in over 2000+ hours of effort savings cumulatively
· Led large teams for over 9 years with a peak size of 45 team members working across multiple locations within US and India
· Implementation of various quality & productivity shift left measures (ISTQB Certified)
· Understanding of computer system validation processes
· Developed resource fulfillment strategy to onboard a larger talent pool for one of the larger vendor consolidation initiatives
Timeline
Product Assistant Manager/Product Owner
Tata Consultancy Services Limited
10.2020 - 10.2023
Interface Manager
Tata Consultancy Services Limited
01.2016 - 09.2020
Test Automation Lead
Tata Consultancy Services Limited
07.2015 - 04.2016
Validation Expert, Functional Lead
Tata Consultancy Services Limited
01.2012 - 09.2016
Test Lead at Offshore/Onshore
Tata Consultancy Services Limited
09.2006 - 06.2011
SDET (C++ Developer, Test Engineer)
Tata Consultancy Services Limited
01.2006 - 08.2006
SDET (Developer, Test Engineer)
Tata Consultancy Services Limited
03.2005 - 12.2005
SDET (Developer, Test Engineer)
Tata Consultancy Services Limited
06.2004 - 02.2005
Master in Computer Application (MCA) - Computer Programming
Punjabi University
05.2001 -
Diploma in Computer Application - C, C++, .Net SQL
Punjab University Region Center
05.2001 -
B. Com - Accounting, Banking, Economics
Punjab University
05.2001 -
Transition cum Program Manager
Tata Consultancy Services Limited
8 2023 - Current