AMIT DANGI
Toronto,ON
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
4
4
years of professional experience
Work History
Sales Associate
H&M
07.2022 - 08.2023
- Engage with customers proactively, offering assistance and personalized recommendations
- Handle inquiries, complaints, and returns with professionalism and empathy, ensuring customer satisfaction
- Stay updated on product knowledge and store promotions to effectively assist customers in making informed purchasing decisions
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Maintain accurate records of customer interactions, transactions, and inventory levels
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Continuously seek opportunities to improve customer service processes and provide feedback for enhancing the overall customer experience
HR Executive
Future Dynamics Pvt Ltd
07.2020 - 06.2022
- Researched and analyzed human resources trends and best practices and drove corporate policy changes to optimize business performance.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Ensuring that all employment standards are met and maintain records of personnel-related data (payroll, personal information, leaves, turnover rates, etc.)
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
- Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
- Launched internal skills and leadership training program via electronic learning management system, gaining 5 new trainees within first quarter of deployment.
Human Resource Intern
Ucodice Complete IT Solutions
01.2020 - 06.2020
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and updated tracking spreadsheets using MS Excel.
- Worked with HR team to coordinate company events.
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Drafted technical documents, social media posts and internal memoranda.
Education
Human Resource Management
York University
01.2024
B.A. L.L.B -
Maharishi Dayanand University
01.2019
Skills
- Excellent customer service and interpersonal skills
- Effective and fluent verbal and written communication skills
- Proficient in handling cash transactions and point-of-sale systems
- Detail-oriented with exceptional organizational skills
- Ability to prioritize tasks and work efficiently under pressure
- Customer Needs Assessment
- Relationship Building
Accomplishments
- Recognized as the "Top Sales Performer" for three consecutive quarters, achieving over 110% of sales targets.
- Received multiple customer commendations for providing exceptional service, creating memorable shopping experiences and Google Reviews.
References
Ashish Kadian, Logistics Admin (SPL), (647) 830-5544, Akadian@sportinglifegroup.ca
Timeline
Sales Associate
H&M
07.2022 - 08.2023
HR Executive
Future Dynamics Pvt Ltd
07.2020 - 06.2022
Human Resource Intern
Ucodice Complete IT Solutions
01.2020 - 06.2020
Human Resource Management
York University
B.A. L.L.B -
Maharishi Dayanand University