Amit Gandotra
Irving,TX
Summary
Results-driven Cards and Payments Program Manager with over 25 years of experience leading large teams and executing complex projects across global organizations. Expertise in product development, digital transformation, and compliance-driven platform migrations. Proven ability to manage cross-functional teams of 20+ members, deliver strategic goals, and enhance business outcomes. Adept in leveraging agile methodologies, stakeholder alignment, and data-driven decision-making to ensure success in high-pressure environments. Strategic Product Manager with proven experience in the tech industry. Known for robust leadership skills and adeptness at driving product development from inception to execution. Successfully implemented innovative strategies, improved operational efficiencies, and spearheaded cross-functional teams to boost product quality. Strong expertise in market research, data analysis, and stakeholder management.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Portfolio Manager
Capgemini America Inc
Dallas, TX
12.2004 - Current
- Strategic Leadership: Directed multi-year platform transformations, managing budgets exceeding $50M, and ensuring seamless alignment with product roadmaps
- Team Management: Led teams of up to 50+ professionals across development, operations, and delivery functions, fostering a culture of collaboration and high performance
- Cards and Payments Expertise: Spearheaded the implementation of EMV chip cards, ISO 8583 messaging, and private label-to-open loop Discover migrations
- Successfully migrated 2M+ customer accounts to new systems
- BNPL Launch: Designed and launched a comprehensive BNPL solution, including customer underwriting, KYC processes, and debt collection systems, achieving a 25% increase in adoption rates
- Mobile App Development: Oversaw the creation of a customer-facing credit card app, improving user engagement by 30% through enhanced features like transaction tracking and payment alerts
- Cross-Functional Collaboration: Partnered with engineering, compliance, and marketing teams to ensure timely delivery of products meeting regulatory standards
Associate Consultant
Tata Consultancy Services
09.1997 - 12.2004
- Managed and delivered a critical credit card portfolio migration project, transitioning 2M+ customer accounts to new platforms, reducing downtime by 40%
- Led a 20-member team in designing and implementing a debt management system compliant with the CARD Act 2009 and Fair Debt Collection Practices Act
- Orchestrated the end-to-end implementation of a fuel card system for a European market, replacing outdated processes and improving operational efficiency by 50%
- Designed a merchant system onboarding solution in the Asia Pacific region, including dynamic discount rates and multi-currency settlements
Education
Bachelor of Engineering - Electrical
Mangalore University, Manipal Institute of Technology
Manipal, India07.1997
Skills
- Cards and Payments SME
- Private Label
- BNPL
- EMV
- ACH
- ISO 8583
- Team Leadership
- Cross-functional team management
- Mentoring
- Global collaboration
- Product Lifecycle Management
- Vision setting
- Roadmap execution
- KPI tracking
- Program Execution
- Risk management
- Budgeting
- Compliance
- SLA management
- Technology Expertise
- Cloud platforms
- AWS
- Microservices
- IBM Mainframe systems
- Requirements building
- Product strategy
- Product vision definition
- User story creation
- Attention to detail
- Customer segmentation
- Data analytics
- Software development
Certification
- Project Management Professional (PMP)
- Certified Scrum Master (PSM-I)
- Certified Scrum Product Owner (PSPO-I)
- AWS Solution Architect
Projects
Private Label Card Migration to Open Loop Network: Directed a seamless transition of private label cards to the Discover network, ensuring enhanced card acceptance and customer satisfaction. VisionPlus High Availability Implementation: Upgraded from mono-plex to Parallel Sysplex High Availability, ensuring 24/7 operational uptime and reduced outages by 60%. BNPL Product Development: Built an end-to-end Buy Now Pay Later (BNPL) platform, integrating APIs for seamless ecosystem compatibility and setting up LOS/LMS systems for loan origination and management. EMV Card Implementation: Managed the migration of magnetic stripe cards to EMV chip cards, improving fraud prevention measures and achieving regulatory compliance.
Timeline
Portfolio Manager
Capgemini America Inc
12.2004 - Current
Associate Consultant
Tata Consultancy Services
09.1997 - 12.2004
Bachelor of Engineering - Electrical
Mangalore University, Manipal Institute of Technology
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