AMIT PATEL
Walnut,CA ⃓
Summary
Enthusiastic Administrative professional with thorough knowledge in providing exceptional internal and external customer service, risk management, and office assistance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Prepared to continue my commitment to excellence by resolving issues effectively and maintaining an eye towards financial viability.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
1
1
Certificate
Work History
CASE MANAGER/CLAIMS SPECIALIST
American Honda Motor Co
Chino, CA
11.2017 - 08.2022
- Organized and managed 200 cases by analyzing and resolving complex claims and customer service issues
- Conducted investigations and gathered supporting documentation on claims
- Reviewed claims and extracted information for processing and determining whether to authorize payments
- Assigned to ensure all case coding required under Transportation Recall Enhancement Accountability & Documentation (TREAD) Act is done correctly to ensure appropriate reporting to NHTSA
- Verified, corrected, and completed claims information by telephone, letter, or personal contact
- Processed claims and communicated technical information to respective parties
- Determined proper action required for problem resolution and negotiated with dealers to gain their acceptance
- Intervened with insurance companies to assist in resolutions as needed on a case-by-case basis
- Applied knowledge of policies, procedures, laws, statutes, and insurance regulations when determining coverage, liability, & damages.
- Maintained high customer satisfaction standards to meet or exceed targets
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
CUSTOMER SERVICE REPRESENTATIVE
Ultimate Staffing
Brea, CA
04.2012 - 05.2017
- Actively listened to customer inquiries and processed the order status accordingly
- Completed all call logs and updated information in the company database
- Worked at several locations within customer service/administration, building and maintaining customer relationships to boost sales and generate repeat business
- Researched customer issues and provided valuable solutions by articulating product benefits deals, service information, and opinions
- Provided first-tier support and troubleshooting for technology products and applications, analyzed reports, and documented all issues detailing common problems for management to address and continuously improve workflow and customer relations.
Education
Bachelor of Science - Business Administration
California State University - Channel Islands
Camarillo, CA 09.2020 - 08.2022
Skills
Interpersonal Communicationundefined
Certification
Aircraft Dispatcher Certified FAA 2016
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Time ripens all things; no man is born wise.
Miguel de Cervantes
Timeline
Bachelor of Science - Business Administration
California State University - Channel Islands
09.2020 - 08.2022
CASE MANAGER/CLAIMS SPECIALIST
American Honda Motor Co
11.2017 - 08.2022
CUSTOMER SERVICE REPRESENTATIVE
Ultimate Staffing
04.2012 - 05.2017
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