Summary
Overview
Work History
Education
Skills
Timeline
Generic

AMIT PATEL

Canton,MI

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem solving skills.

Overview

6
6
years of professional experience

Work History

Shift Leader

Zoup! Fresh Soup
11.2016 - 03.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Analyzed sales figures and identified areas for improvement.
  • Developed and implemented new processes and procedures to streamline operations.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Observed packing operations to verify conformance to specifications.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Receptionist

Quality Inn Suites
04.2014 - 09.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Pharmacy Technician

GALAXY PHARMACY
03.2012 - 03.2014
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Education

Business

Schoolcraft College
Livonia, MI

High School Diploma -

Churchill High School
Livonia, MI
06.2008

Skills

  • Team Motivation
  • Security Monitoring
  • Quality Standards
  • Troubleshoot Service Issues
  • Inventory Counts
  • Daily Workflows
  • Client Service
  • Operations Management
  • Suggestive Selling
  • Leadership

Timeline

Shift Leader

Zoup! Fresh Soup
11.2016 - 03.2018

Receptionist

Quality Inn Suites
04.2014 - 09.2016

Pharmacy Technician

GALAXY PHARMACY
03.2012 - 03.2014

Business

Schoolcraft College

High School Diploma -

Churchill High School

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