Amit Patel
Katy,TX
Summary
Proven leader in hospitality management, adept at boosting revenue and enhancing guest relations, honed at America's Best Value Inn Hotel. Skilled in operations management and staff training, I excel in optimizing guest satisfaction and operational efficiency. Successfully negotiated with vendors and implemented cost-saving strategies, achieving significant improvements in service quality and profitability.
Overview
5
5
years of professional experience
Work History
General Manager
America's Best Value Inn Hotel
11.2019 - Current
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Oversaw renovations and refurbishments, ensuring minimal disruption to guests while enhancing overall property aesthetics and functionality.
- Provided exceptional service and assistance to guests upon check-in.
- Oversaw day-to-day operations of 50-room hotel with staff of 8 employees.
- Created and managed accurate occupancy forecasts and budgets.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
Front Desk Agent
Holiday Inn Express Hotel
11.2019 - 11.2020
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
La Quinta Inn & Suites
08.2019 - 11.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Front Desk Agent
Comfort Inn & Suites
08.2019 - 11.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Education
Bachelor of Science - Computer Technology
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Brand Management
- Guest Relations
- Revenue Generation
- Vendor interaction
- Operations Management
- Office and staff streamlining
- Staff Training
- Safety Procedures
- Cash Handling
- Regulatory Compliance
- Staff Training and Development
- Guest complaint resolution
Timeline
General Manager
America's Best Value Inn Hotel
11.2019 - Current
Front Desk Agent
Holiday Inn Express Hotel
11.2019 - 11.2020
Front Desk Agent
La Quinta Inn & Suites
08.2019 - 11.2019
Front Desk Agent
Comfort Inn & Suites
08.2019 - 11.2019
Bachelor of Science - Computer Technology
Indiana University - Purdue University Indianapolis
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