Dynamic professional with a proven track record at Pinnacle Home Loans, excelling in financial analysis and customer relationship management. Achieved significant sales targets through strategic negotiation and proactive client engagement. Adept at portfolio management, I thrive in collaborative environments, consistently enhancing client experiences and driving revenue growth.
Overview
16
16
years of professional experience
Work History
Junior Loan Originator
Pinnacle Home Loans
Plano, TX
10.2024 - Current
Facilitated mortgage loan applications to enhance client experience and efficiency.
Analyzed financial documents to determine loan eligibility and communicate requirements.
Collaborated with underwriters and realtors to achieve successful loan approvals.
Exceeded sales and processing targets through proactive engagement with clients.
New Car Sales Consultant
Covert Cadillac
Austin, TX
02.2015 - 01.2024
Achieved $600,000 in annual Cadillac sales through strategic negotiation and relationship management.
Analyzed sales data to identify trends and adjust sales strategies accordingly.
Established strong connections with potential customers via proactive outreach efforts.
Assisted customers during service appointments, demonstrating new technology to increase vehicle interest.
Collaborated with Sales Managers to consistently exceed departmental sales goals.
Maintained professional rapport post-sale, enhancing customer retention and satisfaction.
Completed online courses in product knowledge and sales strategies, earning GM certification.
Built and nurtured robust customer relationships to improve overall sales experience.
New Car Sales Consultant
Onion Creek Volkwagen
Austin, TX
05.2014 - 12.2014
Formulated effective sales strategies to enhance customer satisfaction and profitability.
Negotiated vehicle pricing and secured financing options for customers.
Managed daily inventory data to support customers throughout sales process.
Portfolio Manager
Improved Horizons Financial
Killeen, TX
09.2012 - 04.2014
Coordinated hotel renovation projects with subcontractors, ensuring completion within budget constraints and deadlines.
Reviewed budgets for multiple renovation projects valued between $1,000,000 and $1,500,000.
Negotiated favorable rates with subcontractors and vendors to adhere to allocated budgets.
Collaborated with city officials to secure building permits and maintained compliance through inspections.
Led renovations that increased appraisal values exceeding $2,000,000.
Managed cash flow statements and analyzed profit and loss reports for financial oversight.
Evaluated securities investments, delivering decisions that enhanced portfolio profitability.
Formulated strategies to optimize risk based on corporate and personal profiles.
General Manager
Comfort Suites
Copperas Cove, TX
02.2011 - 08.2012
Oversaw daily hotel operations, integrating front desk, housekeeping, and maintenance functions.
Implemented revenue management strategies to optimize occupancy rates and increase profitability.
Developed targeted marketing plans for acquiring corporate and leisure clients.
Managed budgets and financial planning to ensure fiscal stability and control expenses.
Hired, trained, and supervised staff to enhance service quality and operational efficiency.
Ensured compliance with safety, health, and hospitality regulations across all operations.
Negotiated vendor contracts while maintaining relationships for cost-effective procurement.
Director of Business Operations
Improved Horizons Financial
Killeen, TX
07.2009 - 01.2011
Organized employee schedules, prepared payroll, and performed employee relations functions.
Assumed authority for hotel in the absence of the General Manager and served as Assistant General Manager for all operations within the hotel.
Maintained statistical-financial records.
Dealt with customer queries and complaints.
Recruited and monitored relevant staff for their specific operations.
Managed the total sales efforts within the hotel to generate revenue.
VA Eligibility and Entitlement Analyst at Newrez Home Loans (Formally Caliber Home Loans)VA Eligibility and Entitlement Analyst at Newrez Home Loans (Formally Caliber Home Loans)