Amit Raj
Hopkinton,MA
Summary
Technology and insurance leader with over 20 years of experience leading large-scale delivery and transformation initiatives across P&C insurance organizations. Brings deep hands-on experience guiding teams through Agile adoption, modernizing delivery models, and managing globally distributed programs in regulated environments.
CPCU- and PMP-certified, with practical leadership experience across Scrum, SAFe, and hybrid delivery models, helping organizations move from traditional waterfall approaches to more predictable, value-focused ways of working. Known as a trusted partner to senior leaders across architecture, infrastructure, and application teams, with a strong track record of delivering cloud-based solutions on AWS, core insurance platforms such as Duck Creek and Guidewire, and using data and analytics to improve delivery visibility and decision-making. Currently, I am completing a Master’s degree in Analytics.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Delivery Director
Duck Creek Technologies
Boston, Massachusetts
04.2022 - Current
- Oversaw delivery governance, financial performance, staffing, and client satisfaction for complex programs.
- Led globally distributed teams, delivering enterprise Duck Creek SaaS implementations across Policy, Billing, and Claims.
- Collaborated with senior business and technology leaders to align cloud-based delivery with strategic objectives.
- Established Agile execution standards and delivery metrics, enhancing predictability and transparency for executives.
- Leveraged data-driven insights and selective automation to improve operational efficiency and delivery outcomes.
- Developed the roadmap and operating model for establishing a Professional Services application outsourcing capability.
Senior Manager
Cognizant Technology Solutions
Portsmouth, NH
05.2017 - 04.2022
Client: Liberty Mutual Insurance.
- Led enterprise Agile delivery for large-scale Guidewire ClaimCenter modernization programs, enhancing alignment with business objectives.
- Directed migration of legacy claims platforms to Guidewire ClaimCenter on AWS.
- Built, managed, and coached globally distributed Agile teams of 35+ members, fostering collaboration and driving project success.
- Collaborated with Agile Transformation Office to establish governance, delivery standards, and Agile maturity benchmarks, supporting organizational agility.
Program Manager / Product Owner
Cognizant Technologies Solutions
Webster, MA
02.2011 - 04.2017
Client: MAPFRE Insurance.
- Defined the product vision for web and mobile digital insurance platforms, aligning stakeholder goals with customer needs.
- Led the transformation from waterfall to Agile delivery, introducing Scrum practices, and iterative release cycles across business and technology teams.
- Delivered cloud-based Guidewire and Agencyport (Duck Creek) solutions, enhancing service delivery and client engagement.
- Established integration patterns linking digital channels with core insurance systems, facilitating seamless data flow, and improving user experience.
- Managed product backlogs and priorities to support predictable, high-quality releases.
Project Lead / Business Analyst Lead
Syntel Consulting
Chicago, IL
09.2006 - 02.2011
- Led functional design and governed delivery for enterprise insurance platforms (Allstate Insurance)
Program Analyst / Developer
Syntel Limited
Mumbai, India
09.2004 - 09.2006
- Application development, testing, and system integration
Education
Master of Science - Analytics
Georgia Institute of Technology
Atlanta, GA05-2026
Bachelor of Engineering -
Visvesvaraya Technological University
India07-2004
Skills
- Enterprise agile transformation
- Agile governance and methodologies
- AI analytics
- Machine learning and agentic AI
- Data-driven decision making
- Cloud and SaaS delivery
- Program management
- Global workforce optimization
- Insurance platform expertise (Duck Creek, Guidewire, Ratabase, AgencyPort)
- JIRA proficiency
- Azure DevOps skills
Certification
- CPCU - Chartered Property Casualty Underwriter
- AINS - Associate in Insurance
- PMP - Project Management Professional
- ITIL v3 (EXIN)
- Certified ScrumMaster (CSM)
- Certified Scrum Product Owner (CSPO)
- SAFe Scrum Master (SSM), SAFe Practitioner (SA), SAFe Advanced Scrum Master (SASM)
- AWS Certified Solutions Architect, Developer, SysOps
- Guidewire & Duck Creek Platform Certifications
Accomplishments
CPCU Presidential Scholarship
Timeline
Delivery Director
Duck Creek Technologies
04.2022 - Current
Senior Manager
Cognizant Technology Solutions
05.2017 - 04.2022
Program Manager / Product Owner
Cognizant Technologies Solutions
02.2011 - 04.2017
Project Lead / Business Analyst Lead
Syntel Consulting
09.2006 - 02.2011
Program Analyst / Developer
Syntel Limited
09.2004 - 09.2006
Master of Science - Analytics
Georgia Institute of Technology
Bachelor of Engineering -
Visvesvaraya Technological University