Chief Information Officer
District of Columbia, Department of Motor Vehicles
Washington, DC
01.2010 - Current
- Managing complete operations and infrastructure of the DC Department of Motor Vehicles (DCDMV), overseeing 7 branches and serving an average of 2500 daily customers, with a direct management of a team of 12 professionals.
- Implemented DMV wide CRM portal (Zendesk) and managed the instance, while also providing regular training to internal customers
- Aligned the strategic direction of the DMV information system with the Director's vision, resulting in successful implementation and achievement of goals.
- Ensured continuous leadership in advanced project planning by conducting feasibility studies, cost/benefit analyses. Developed technical specifications for hardware/software/IT services. Evaluated technical proposals
- Providing continuous leadership in advanced project planning related to the application of systems for Agency use, to include conducting feasibility studies, cost/benefit analyses, and drafting technical specifications for hardware, software, IT services, and evaluation of technical proposals.
- Oversee and manage all DCDMV IT development, including systems & application development, design & implementation, database design & application, data dictionary design, data administration, and IT security to customer support
- Ensuring compliance with all applicable laws, regulations and standards regarding data security.
- Collaborated with other departments to identify new ways to leverage existing technologies or develop innovative solutions for business objectives.
- Enhanced information sharing and interoperability between DC agencies through the seamless, real-time integration of DCDMV data with various entities such as the DC Metropolitan Police Department, Board of Elections, and Department of Transportation.
- Maintained awareness of cyber security threats and implemented appropriate measures to protect against such threats.
- Managed deployment of Office365 products to the entire agency, including training through MS Teams.
- Negotiated contracts with vendors to secure competitive pricing on hardware and software purchases while ensuring service level agreements were met.
- Reviewed performance metrics regularly in order to track progress towards desired outcomes for IT projects or initiatives.
- Oversaw the development of web-based applications in order to improve user experience and productivity.
- Implemented well-structured internet infrastructure and knowledge base to offer around 50 online services on the DCDMV website along with facilitating 10 mobile app transactions. This strategy alleviated barriers for DC residents who previously had to visit service centers in-person while boosting the number of online DMV transactions.
- In FY23, successfully upgraded and implemented a new court recording system. This new system enables virtual hearings for DMV hearing examiners, allowing them to handle parking, moving, and photo ticket hearings remotely while keeping all records in digital format within the DMV System.
- Spearheaded successful implementation of new credentials at DCDMV through oversight of project management process. Achieved benefits such as enhanced security features, customer image capture using Facial Recognition technology and centralized issuance.
- Conducted market research to upgrade the aging DCDMV knowledge testing system, resulting in a new set of capabilities and requirements. Coordinated with the Office of Contracting and Procurement (OCP) to develop the full solicitation (RFP), technical review, and award for a new system. Successfully implemented the upgraded system in 2014.
- Achieved a remarkable 30% enhancement of DCDMV Road Test Examiners' overall efficiency by deploying the Automated Road Test System on handheld Tablets during FY 2018.