Amitesh Kumar
Turlock,CA
Summary
- Driven by a results-focused approach, enhanced team performance and customer satisfaction through effective training and problem resolution.
- Skilled in time management and possessing a strong command of English, excel in high-pressure environments, demonstrating a commitment to excellence and a desire to succeed.
- I am flexible to adjust with the situation and time management hoping to learn new technologies and skills.
Overview
18
18
years of professional experience
Work History
Duty Manager/Hotel Night Auditor
Airport Ace Hotel
06.2023 - 03.2024
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Analyzed sales data to identify opportunities for growth and improvement.
Shop Manager
Washing Machine Sales And Repair
06.2016 - 05.2023
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Night Auditor/Assistant Food and Beverage Manager
First Landing Beach Resort
12.2012 - 05.2016
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Promoted a positive work atmosphere by maintaining high levels of professionalism, enthusiasm, and commitment to guest satisfaction during overnight shifts.
- Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Attended Staffs and Guest in the Dining to ensure customers get the best customer service.
- Hiring, training, and scheduling the team, as well as monitoring their performance.
Receptionist/Front Desk Night Auditor
Sonaisali Island Resort
04.2009 - 09.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Night Auditor/Front Desk Receptionist
Tsulu Luxury Backpackers
08.2006 - 12.2008
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
Education
Associate of Arts -
Fiji Institute of Technology (FNU)
Suva, Fiji11.2005
High School Diploma -
PT Vishnu Deo Memorial College
Lautoka, Fiji11.1999
Skills
- Ability to work under pressure and meet deadlines
- Good Command of written and Oral English
- Quick to learn new skills and procedures
- Team Oriented
- Prompt to Attention
- Able to manage time with efficiency
- Highly Motivated and have a desire to succeed
References
Provided upon request.
Languages
Hindi
Full Professional
English
Full Professional
Hobbies
-Meeting People and making friends
-Swimming
-Listening to Music
-Cooking
-Hiking
Additional Information
Computer Literacy
Have Done Introduction to computer on Tertiary level
Timeline
Duty Manager/Hotel Night Auditor
Airport Ace Hotel
06.2023 - 03.2024
Shop Manager
Washing Machine Sales And Repair
06.2016 - 05.2023
Night Auditor/Assistant Food and Beverage Manager
First Landing Beach Resort
12.2012 - 05.2016
Receptionist/Front Desk Night Auditor
Sonaisali Island Resort
04.2009 - 09.2012
Night Auditor/Front Desk Receptionist
Tsulu Luxury Backpackers
08.2006 - 12.2008
Associate of Arts -
Fiji Institute of Technology (FNU)
High School Diploma -
PT Vishnu Deo Memorial College
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