Summary
Overview
Work History
Education
Skills
Timeline
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Amitesh Prasad

Amitesh Prasad

Front Desk Agent
Burbank,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Diligent Front Desk Agent with proven background in hospitality and customer service. Successfully managed guest interactions and resolved issues to enhance guest experience. Demonstrated strong communication skills and attention to detail in fast-paced environment. Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere. Experienced with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.

Overview

23
23
years of professional experience

Work History

Front Desk Agent

Lexen Hotel
08.2019 - 05.2023
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Operator

nLIGHT Photonics Inc
12.2016 - 12.2018
  • Proficiency in Clad Light Stripper (CLS) and Clad Light Reducer (CLR) builds
  • Proficiency in Spiral Integration Assembly and potting/curing
  • Proficiency in Cold Plate Assembly

Hotel Front Desk Agent

The Garland Hotel
08.2023 - Current
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Resolved service-related problems and documented actions in system.

Production Specialist

WAFERTECH LLC
04.2006 - 05.2015
  • Proficiency on TEL Tracks and ASM steppers (200mm/8"wafers)
  • Proficiency on NIKON inspection scopes
  • Proficiency on IVS Overlay measurement tools
  • Proficiency on Hitachi CD-SEM measurement tool Proficiency on KLA Tencor tool

Customer Service Representative

BLOCKBUSTER VIDEO
09.2001 - 06.2006
  • Sales and rentals of movies and video games
  • Managing customer accounts and relations
  • Maintaining cleanliness and organization of store
  • Managing inventory
  • Selling premium memberships and promotions

Education

High School Diploma -

Mountain View High School

Associate - Arts

Clark College

Skills

  • Problem solving
  • Adaptability
  • Collaboration
  • Strong work ethic
  • Financial Information Review
  • Security Protocols
  • Effective Planning
  • Inventory Oversight
  • Posting Charges

Timeline

Hotel Front Desk Agent

The Garland Hotel
08.2023 - Current

Front Desk Agent

Lexen Hotel
08.2019 - 05.2023

Operator

nLIGHT Photonics Inc
12.2016 - 12.2018

Production Specialist

WAFERTECH LLC
04.2006 - 05.2015

Customer Service Representative

BLOCKBUSTER VIDEO
09.2001 - 06.2006

High School Diploma -

Mountain View High School

Associate - Arts

Clark College
Amitesh PrasadFront Desk Agent