Amith Keragodi Mahalingappa
San Jose,US
Summary
Experienced in managing customers and other stakeholders to gather requirements, define scopes and set project plans. Capability of managing complex, high-visibility technical projects. Effective at technical support, inventory management and customer relationship development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Associate [Part Time]
Amazon Inc
San Jose, CA
05.2023 - Current
- Monitored warehouse activities to ensure proper storage conditions were maintained
- Received, scanned and stored incoming shipments in accordance with company procedures.
Technical Training Manager
Reliance Jio
Bangalore, Karnataka
08.2020 - 12.2022
- Managed to build quality delivery in coordination with various departments through training and auditing.
- Analyzed system logs and trained teams on alarms to detect potential issues and prevent service outages.
- Provided feedback on employee performance based on observed results during training sessions.
- Identified, diagnosed, and resolved network problems IOT products and applications,
- Trained technical staffs and managers to Configure, monitor, and maintained routers, switches, firewalls
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
- Hands on experience on Networking , IP , IOT products, Cable trouble shooting Methods, Communication Equipments, VOIP Services,
- Hands on Experience on Layer 1 devices Fibre optic cables, Hubs, CAT5, CAT6, Ethernet Cables.Wireless Access points, Wireless configuration testing,
- Stock Management on all the Equipments through CRM
Service Manager
Innoviti Payment Solution
Bangalore, Karnataka
10.2019 - 07.2020
- Managed a team of 4 to ensure efficient delivery of EDC (Electronic Data Capture) services across multiple states..
- Managed a team for Patch management, testing and hardware configuration.
- Expertise in EDC software, including installation, configuration, and maintenance of POS.
- Coordinated with cross functional departments PMO and IT Delivery teams to implement and maintain ensuring client satisfaction.
- Provided regular training on product and software upgrades, Patch management to educate and maintain.
- PCI DSS Standards for POS machines to ensure optimal performance committed.
- Part of Risk Management team for initiating and liaison with customers for Roll back process
Regional Operations Manager
Hicare Services Ltd
Bengaluru, Karnataka
08.2018 - 09.2019
- Supervised Ops team for pest control operations by managing the schedule, dispatch of field force and technicians
- Expertise in industry regulations and standards for safe and effective pest control practices
- Achieved a 56% increase in revenue, growing from 80 lakhs to 1.5 crores within a year through effective management and leadership
- Facilitated sales team by providing guidance and support then in closing leads and engage critical customers
- Achieved 100% revenue goal by close monitoring and effective team management
- Excelled in managing national and state account customers, ensuring high-quality service and strong relationships.
Territory Manager
Airtel
Bangalore, Karnataka
02.2015 - 03.2018
- Handled assigned territory for Installation of DTH connection , Service, Retention and training of Service Franchisee employees.
- Handled Satellite Dish Antenna and Network Service installation planning on MDU building.
- Maintained the Liaison between command service and Field team for handling escalations;
- Expertise on Oracle CRM, Ticket handling, Inventory management System
- Leveraged Multi Resource Scheduling system (MRSS) systems, and reports to monitor and control Key performance Indicato
Area Service Incharge
Tata SKY
Bengaluru, Karnataka
10.2012 - 12.2014
- Multiple franchisee handling, Process adherence, expertise in Siebel CRM, Material management,Manpower dispatching.
- Managed around 2500 installation and 1:3 Service complaints.
DTH Operations installation and Service achieving the SLA greater than 95%. - Leveraged tracking systems, surveys and reports to monitor and control performance.
- Led a project to stabilize performance & onboarded 23 partners across the state, resulting in the successful delivery objective by adding 40K new customers.
- promoted to Assistant manager 2014.
Territory Executive
Airtel
Davangere, Karnataka
06.2009 - 08.2012
- Handled assigned territory for Installation of DTH connection , Service Retention, and training of Sales and Service distributors
- Successfully managed and oversaw the service operations for 50+ retail outlets in the assigned territory
- Expertise on Oracle CRM, Ticket handling, Inventory management System & MRSS software
- Collaborated with cross-functional teams such as Sales and SCM to achieve regional targets
Technical Support Executive
ITC Infotech
Bangalore, Karnataka
06.2004 - 04.2007
- Utilized problem solving skills to resolve complex customer inquiries efficiently of Toucan Customers across UK
- Provided telephone support related to networking and connectivity issues
- Windows Support , TCP IP Configuration setup
- Troubleshooting with Ping test , Antivirus Installations, Windows open port scanning
- Ensuring security Setup update, Customer account management aligning technician visit to customer place for field service Delivery
Education
Master Of Business Administration (M.B.A.) - Information Systems
Bangalore University
09.2009
Bachelor Of Science (B.S.) - Electronics And Communications.
Bangalore University
04.2004
Skills
- Customer life cycle management
- Project management
- Good understanding on Networking skills
- Microsoft Office Suite
- knowledge on IPS IDS SIEM SOAR systems
- LAN WAN, IP Configurations
- IP Addressing and Subnetting
- SAP, ORACLE, CRM Tools
- TCP/IP Protocols
- Optical Fibers,Switches, Routers ,Tableau,
- Network support
- [Type] Software Proficiency
- Written Communication
- Component installation
- Multitasking Abilities
- Planning and Coordination
- Root Cause Analysis
- Staff assistance
Certification
1. ISC2 - Certified in Cyber Security
2. Scheduled Exam on CompTIA Network+ for Dec 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Warehouse Associate [Part Time]
Amazon Inc
05.2023 - Current
Technical Training Manager
Reliance Jio
08.2020 - 12.2022
Service Manager
Innoviti Payment Solution
10.2019 - 07.2020
Regional Operations Manager
Hicare Services Ltd
08.2018 - 09.2019
Territory Manager
Airtel
02.2015 - 03.2018
Area Service Incharge
Tata SKY
10.2012 - 12.2014
Territory Executive
Airtel
06.2009 - 08.2012
Technical Support Executive
ITC Infotech
06.2004 - 04.2007
Master Of Business Administration (M.B.A.) - Information Systems
Bangalore University
Bachelor Of Science (B.S.) - Electronics And Communications.
Bangalore University