Amith U Rao
Dallas,TX
Summary
Seasoned Director of Service Delivery with proven track record in overseeing the design and implementation of service delivery strategies. Skilled at improving customer satisfaction, enhancing team productivity, and driving growth through strategic planning and project management. Demonstrated ability to foster strong client relationships while managing high-performing teams for optimum service delivery results. Leveraged technology solutions to streamline processes, improve workflow efficiency, and deliver measurable business outcomes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Delivery Partner
LTIMindtree
01.2020 - Current
- Delivery Partner for US-based leading Industrial Manufacturing client.
- Managing a large team of 1,000+ personnel.
- Entrusted with managing delivery for a large AMS engagement of 650+ applications (ERPs, Web, COTS, Infra, Legacy and AWS) under support.
- Maintaining positive relationships with customers.
- Partnering with the Sales team and internal practice units on Digital Transformation pursuits in meeting the revenue and margin targets.
- Identifying customer needs and overseeing service delivery within a business context.
- Recommending and participating in various AMS transformation initiatives, such as Productized IT, SRE, Operate to Transform, Application Portfolio Rationalization, and identifying Tech Debt Reduction and Tech Obsolescence opportunities.
- Leading the service delivery team, managing conflict, and ensuring the team's processes and tasks are conducted efficiently.
- Managing finances and budgets.
- Determining ways to reduce costs without compromising customer satisfaction.
- Assessing customer feedback and establishing SIP, improve, and refine services.
- Building partnerships and liaising with various practice units and team leaders to determine the company's services, delivery criteria, and solutions for issues that may arise.
- Mentoring and guidance to the team, guiding them in decision making and building their leadership qualities to motivate them to excel in their work
- Communicating with offshore and practice teams, give necessary direction, do follow up as required
- Identifying risks and guiding the team when required
- Leading IT services company providing solutions for various industries
Engagement Manager
Infosys
01.2006 - 12.2020
- Company Overview: Global leader in technology services and consulting
- Engagement Manager for various US based leading Industrial Manufacturing clients
- Direct a large team of 400+ personnel
- Entrusted with organizing, developing, implementing, and managing critical consulting and solution delivery projects between Infosys and client
- Provide oversight on the Infosys delivery of ongoing projects to make sure that the projects were executed within schedules and budget
- Assisting in communicating with the teams that are geographically dispersed
- Meet with senior management executives on a regular basis
- Engaging at the middle and senior level of management in the client organization
- Taking part in NPD process and Gate reviews (as per organization SDLC guidelines)
- Provide directions to various anchors/leaders whose service lines have a footprint in the account
- Responsible for providing guidance on solution delivery, review, and sign-off on new business development proposals prepared by Account Development Specialists and Project Managers
- Team Building – Enhancing skill sets of team members
- Global leader in technology services and consulting
Engagement Manager
Infosys
01.2010 - 12.2011
- Company Overview: Global leader in technology services and consulting
- Managed Infosys account delivery of the Eastman Chemicals account
- Direct team of 50+ personnel
- Charged with organizing, developing, implementing, and managing critical consulting and solution delivery projects between Infosys and its client
- Provide oversight on the Infosys delivery of ongoing projects to make sure that the projects were executed within schedules and budget
- Meet with senior management executives on a regular basis
- Working with the project teams to ensure adherence to quality standards required by customer groups
- Conducting weekly team meetings with the project managers
- Management and direction of all account personnel engaged in delivery activities for the account
- Global leader in technology services and consulting
Senior Project Manager
Infosys Technologies
Cupertino, USA
01.2008 - 12.2010
- Company Overview: Leading technology company known for its innovative products
- Main responsibilities included providing management cadence to overall execution of various projects within the portfolio
- Ensuring expected service levels were met for various development and maintenance projects within the portfolio
- Working with the project teams to ensure adherence to quality standards required by customer groups
- Conducting weekly team meetings with the project managers
- Recruitment and management of project teams, including development of skill set profiles
- Financial planning and management - Reviewing the financial health of the projects within portfolio
- Leading technology company known for its innovative products
Project Manager
Infosys Technologies
Libertyville, USA
01.2006 - 12.2008
- Company Overview: Global leader in wireless communications.
- Managed a large project, namely Supply Chain Visibility - an IT initiative.
- Prepare project plans and identify the dependencies, sharing the same with stakeholders and the IT organization.
- Review project performance and overall status with Motorola PMO, Infosys senior management.
- Conducting regular meetings to share best practices and knowledge across project teams.
- Responsible for all customer liaison functions, including customer request tracking and issue tracking.
Education
Bachelor of Engineering - Computer Science
Kuvempu University
Karnataka, India08-1998
Skills
- Customer Management
- Delivery Management
- Team Management
- Finance and Budgets
- Account P&L
Personal Information
- Total Experience: 25 years of IT experience, 17 years managing large scale customer engagements.
- Title: Engagement Partner – Program and Project Management
Certification
- PMP
- APICS (BoSC) - Basics of Supply Chain
- SAFe Agile Certified
- Six Sigma Green Belt
Timeline
Delivery Partner
LTIMindtree
01.2020 - Current
Engagement Manager
Infosys
01.2010 - 12.2011
Senior Project Manager
Infosys Technologies
01.2008 - 12.2010
Engagement Manager
Infosys
01.2006 - 12.2020
Project Manager
Infosys Technologies
01.2006 - 12.2008
Bachelor of Engineering - Computer Science
Kuvempu University