Amitha Widanagama
Jamaica,USA
Summary
Organized Office Administration Assistant known for high productivity and efficient task completion. Specialize in time management, data entry, and customer service. Excel in communication, adaptability, and problem-solving to enhance office operations. Committed to delivering quality administrative support.
Overview
9
9
years of professional experience
Work History
Substitute Paraprofessional
Department of Education
New York
11.2021 - Current
- Maintained timely communication with teachers to relay critical student feedback and updates.
- Collaborated with educational team to deliver seamless services promoting student success.
- Identified and addressed challenges faced by students, providing innovative solutions for support.
- Responded promptly to emotional or academic crises, de-escalating situations with empathy.
Clerical Administrator
Winston Staffing, Inc.
Brooklyn, NY
02.2021 - 07.2021
- Acted as primary client contact, ensuring timely assistance through various communication channels.
- Maintained accurate, confidential client records for team accessibility and reference.
- Coordinated client appointments to reduce scheduling conflicts and enhance service delivery.
- Collaborated with cross-departmental teams to improve client service efficiency and provide administrative support.
Sales Associate
Hudson Group
Queens, NY
11.2019 - 07.2020
- Built and maintained strong, long-term relationships with customers, ensuring a high level of satisfaction and repeat visits.
- Delivered customized solutions to meet client preferences and requirements, resulting in increased sales and customer satisfaction.
- Proactively resolved service issues or product concerns, offering timely and effective solutions to enhance the client experience.
- Identified opportunities for upselling or cross-selling products to meet customer needs and increase sales, contributing to the store's revenue goals.
Head of Scheduling
MTV Channel (Pvt) Ltd
Colombo, Sri Lanka
09.2016 - 10.2018
- Served as the primary point of contact for advertisers, agencies, and clients, ensuring clear communication of broadcast schedules, commercial placements, and contractual agreements.
- Oversaw the scheduling and trafficking of commercials, promos, and network content to ensure seamless integration into the broadcast schedule.
- Acted as a liaison between clients and technical teams to ensure that all broadcast traffic was delivered as per client specifications.
- Delivered detailed reports to clients on the performance of their advertisements and programs, offering insights into audience reach, engagement, and campaign effectiveness.
Education
Bachelor of Science - Business Administration And Management
CUNY School of Professional Studies
Manhattan, NY03-2027
Associate of Applied Science - Business
DeVry University
New York, NY10.2023
High School Diploma -
Ananda College
Colombo, Sri Lanka12-1991
Skills
- Microsoft Office proficiency
- Customer service excellence
- Critical thinking skills
- Organizational abilities
- Conflict resolution strategies
- Attention to detail
- Time management expertise
- Phone communication skills
- Budgeting and forecasting
Timeline
Substitute Paraprofessional
Department of Education
11.2021 - Current
Clerical Administrator
Winston Staffing, Inc.
02.2021 - 07.2021
Sales Associate
Hudson Group
11.2019 - 07.2020
Head of Scheduling
MTV Channel (Pvt) Ltd
09.2016 - 10.2018
Bachelor of Science - Business Administration And Management
CUNY School of Professional Studies
Associate of Applied Science - Business
DeVry University
High School Diploma -
Ananda College