Amit Annasaheb Mallav

• ServiceNow Lead Architect / Associate Director with over 19 years of experience in Information Technology and 12 plus years of experience in ServiceNow Solutioning, Architecting, Consulting, Implementation and Support experience.
• Having 8 ServiceNow Mainline certifications, 16 ServiceNow Micro certifications and 25 plus pre-sales and sales accreditation and 177 badges. ITIL v3 certified professional and Lean Six Sigma Green Belt certified professional.
• Experience in digitization, maintenance, support and enhancement of ITSM (Incident, Problem, Change and Knowledge Management) & Non ITSM processes. Helped in setting up ITSM processes and enhance the same based on feedback.
• Have extensive working knowledge in major ServiceNow modules ITSM, ITOM, ITAM, ITBM (SPM), Service Portal and Scoped Applications. Technical knowledge of ServiceNow objects like business rules, client scripts, script includes, UI Policies, UI Actions, ACL’s, UI Pages, UI Macros, etc.
• Successfully implemented 150 plus service catalogs and managed 250 plus service catalogs for customers. Extensive knowledge of record producers and order guides as well.
• Successfully implemented employee/consultant onboarding, departure, conversion, extension, relocation processes for HR team.
• Experience in integrating ServiceNow with external tools like Workday, SCCM, Jira, Salesforce, Hashivault, Active Directory, Microsoft Azure, IAG, Twilio, Splunk, SailPoint, Microsoft Teams, Vitalyst, etc.
• Experience in looking opportunities to automate and orchestrate manual activities in the firm and automate the same in ServiceNow resulting in elimination of redundant activities and cost savings. (Active Directory, Microsoft Azure, Microsoft SharePoint, AWS, Microsoft Exchange, Operations, etc.)
• Experience in design and implementation of multiple Scoped Applications (10 plus) for customer teams based on their business requirements.
• Experience in CMDB and Discovery setup for customers. Knowledge of MID server setup for discovering infrastructure.
• Experience in CMDB governance activities to ensure correctness, completeness and compliance of CMDB applications and data.
• Experience in setting up Service Portal for Helpdesk, HR, Employees, Employee Service Center, etc. with virtual agent/chat and self-help features. Helped in implementing Security Operations, Asset Management, Software Asset Management, Workplace Management, Application Portfolio Management, HRSD modules out of the box.
• Experience in all phases of SDLC implementation like Requirements Gathering & Analysis, Design, Implementation, Testing & UAT, Deployment, User Training, Support & Maintenance.
• Experience in planning, coordinating and executing ServiceNow version upgrades. (Have upgraded all instances from Eureka to Tokyo version)
• Experience in ServiceNow monthly patching, SSL Certificate upgrades, BCP/DR activities, etc. Knowledge of new modules like Security Operations, Mobile App, AWS Discovery, ATF, Workplace Management, Integration Hub, etc.
• Strong knowledge of ServiceNow Discovery, Service Mapping and Event Management. POC’s for various tools like SailPoint, Twilio, Nexthink, CMP V 2.0 migration, XMatters, Fivetran, Tableau, etc.
• Experience in various industry domains which helps is recommending industry best practices to customers.
• Experience in providing data and evidences for audit requirements for GDPR, SOC1, SOX, etc. to ensure compliance to auditors and audit teams.
• Experience in working with ServiceNow vendor support team to address performance issues, get resolutions for vendor defects, implement platform improvement activities, etc.
• Experience in planning, prioritizing, scheduling, co-ordination and implementing of various enhancements using ServiceNow Scrum modules.
• Experience in performing code review and update set review of work before deploying it to higher environments.
• Experience on managing and coordinating releases and deployments to ensure quality of deliverables released in production.
• Experience in managing incidents, problems, releases, changes, stories, etc.
• Experience in ServiceNow platform management activities to ensure the platform stable and performing as per the customer expectations.
• Experience is setting up dashboards and reports for leadership teams and various operations teams for managing their day to day operations.
• Strong technical/functional knowledge, problem solving skills and analytical skills are complimented with excellent communication and user/customer interaction skills.
• Managed and lead small/medium/large teams (30 plus members) from different vendors working from onsite/offshore/nearshore locations without any issues.
• Experience in performance reviews, recommending promotions, mentoring, coaching and guiding team members. Experience in stakeholder management ensuring SLA’s are met without effort and cost slippage.
• Experience in reporting data to leadership team for deliverables and helping on roadmaps.
• Experience in managing multiple projects and programs and track deliverables.
• Experience in screening and conducting interview for senior and architect positions in ServiceNow.
• Experience in pre-sales activities and have demonstrated ServiceNow capabilities to various customers.
• Excellent communication, inter-personal and networking skills. Have 6 years of experience in other ITSM & IT Governance Tools HP PPM Center and CA Clarity.

• Awarded "Team Leader of the Year" in 2008
• Awarded with "Onsite Coordinator of the Year" in 2013
• Awarded with "Best Enabling Function" in year 2016
• Awarded with "Platinum Team" for year 2019
• Awarded "Best Project Team" in 2021

• ITIL v 3 Foundation Certificate (Certificate No. 764568.574332)
• ServiceNow Certified System Administrator (Certificate No. 23986236)
• ServiceNow Certified Application Developer (Certificate No. 24191699)
• ServiceNow Certified Implementation Specialist - IT Service Management (Certificate No. 24122382) ServiceNow Certified Implementation Specialist - Project Portfolio Management (Certificate No. 23988999)
• ServiceNow Certified Implementation Specialist - Event Management (Certificate No. 23986185)
• ServiceNow Certified Implementation Specialist - Software Asset Management (Certificate No. 23991923)
• ServiceNow Certified Implementation Specialist - Service Mapping (Certificate No. 24212695)
• ServiceNow Certified Implementation Specialist - Discovery (Certificate No. 24311876)
• ServiceNow Micro-Certification - Agile and Test Management Implementation
• ServiceNow Micro-Certification - Application Developer Process Creator
• ServiceNow Micro-Certification - Application Developer User Interface Creator
• ServiceNow Micro-Certification - Automated Test Framework
• ServiceNow Micro-Certification - Business Continuity Management
• ServiceNow Micro-Certification - CMDB Health
• ServiceNow Micro-Certification - Citizen Developer Application Creator
• ServiceNow Micro-Certification - Citizen Developer Process Creator
• ServiceNow Micro-Certification - Configure the CMDB
• ServiceNow Micro-Certification - Flow Designer
• ServiceNow Micro-Certification - Integration Hub
• ServiceNow Micro-Certification - Performance Analytics
• ServiceNow Micro-Certification - Predictive Intelligence
• ServiceNow Micro-Certification - Service Portal
• ServiceNow Micro-Certification - Virtual Agent
• ServiceNow Micro-Certification - Welcome to ServiceNow
• ServiceNow Application Developer Core Skills Micro-Certification Suite
• ServiceNow Citizen Developer Core Skills Micro-Certification Suite
• ServiceNow Suite Certification - ITSM Professional
• Six Sigma Green Belt Certified Professional

https://www.linkedin.com/in/amitmallav/