Amity Farina

Work History

Scheduling Clerk

Fit For Life Physical Therapy

01.2024 - 09.2024

Increased on-time performance metrics by proactively identifying potential scheduling conflicts and taking preventive measures to avoid them.
Collaborated with cross-functional teams to accommodate special requests or schedule changes, maintaining a high level of flexibility.
Nurtured strong professional relationships with internal stakeholders while collaborating on joint initiatives requiring precise coordination among several departments.
Boosted client retention rates through courteous handling of appointment reminders and follow-ups via phone calls or emails.

Office Assistant

Lawn Enforcement Agency

04.2023 - 01.2024

Maintained confidentiality in handling sensitive information while performing administrative tasks.
Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Expedited document processing with accurate data entry and timely filing.
Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.

Economic Self Sufficiency Specialist

DCF State of Florida

07.2022 - 04.2023

Monitored client progress through regular follow-up meetings, providing guidance and adjusting plans as needed.
Addressed barriers to employment through targeted interventions such as vocational training or financial education workshops.
Streamlined processes for better case management, resulting in improved efficiency and client outcomes.
Fostered a supportive environment for clients by exhibiting empathy, understanding their unique challenges, and offering appropriate solutions.
Provided exceptional customer service while addressing complex cases, resolving issues promptly and professionally.

Office Coordinator

HCA Physician Services

09.2017 - 02.2019

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Tracked records, filed documents, and maintained communication between clients to manage office activities.
Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
Assisted with the hiring process, conducting interviews and onboarding new employees to promote company culture.
Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.

Practice Manager

HCA Physician Services

01.2016 - 09.2017

Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Ordered all office supplies and kept check on inventory levels.
Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
Supervised team of 6 office personnel.
Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.

Surgery Scheduling/Office Coordinator

HCA Physician Services

01.2008 - 12.2015

Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Front Desk Receptionist

North Florida Otolaryngology

11.2001 - 12.2007

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.

Summary

Overview

Work History

Scheduling Clerk

Office Assistant

Economic Self Sufficiency Specialist

Office Coordinator

Practice Manager

Surgery Scheduling/Office Coordinator

Front Desk Receptionist

Education

High School Diploma -

Skills

Reading, and cleaning

Work Availability

Software

Timeline

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