Amity Torres
Sacramento,CA
Summary
Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
6
6
years of professional experience
Work History
General Manager of Operations
Flynn Group
05.2021 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced lead times through careful planning.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
Assistant General Manager of Operations
Sharis Pie & Shakes
02.2019 - 05.2021
- Facilitated process improvements through data analysis, identifying areas for increased efficiency and effectiveness.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity.
Education
Associate Of Applied Science - Administrative Medical Assistant
San Joaquin Valley College
Visalia, CA02.2001
Skills
- Staff training/development
- Employee reviews
- Business marketing
- Staff Development
- Financial Management
- Direct Sales
- Scheduling
- Inventory Tracking and Management
- Contract Administration
- Payroll Administration and Timekeeping
Timeline
General Manager of Operations
Flynn Group
05.2021 - Current
Assistant General Manager of Operations
Sharis Pie & Shakes
02.2019 - 05.2021
Associate Of Applied Science - Administrative Medical Assistant
San Joaquin Valley College
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