Amitza Lopez-Torres
Chicago,IL
Summary
With a background as a 9-1-1 dispatcher, I am well-prepared to excel as a Teacher Assistant. My bilingual skills (Spanish) enhance communication with diverse students and families. I bring exceptional communication abilities and a calm, patient demeanor, crucial for managing classroom dynamics and behavior redirection. Proficient in de-escalation techniques and computer skills, I excel in high-pressure environments and collaborative teamwork, making me a strong asset for supporting both students and educators effectively.
Overview
4
4
years of professional experience
Work History
Full-Time Dispatcher
Cicero Consolidated Dispatch Center
10.2023 - Current
- Responsibilities include answering and dispatching 911 Police, Fire, and EMS emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Part-Time Dispatcher
Hickory Hills Police Department
05.2022 - 09.2024
- Responsibilities include answering and dispatching 911 Police, Fire, and EMS emergency calls
- Assisting officers, and handling citizen complaints.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Full-Time Take-Out Server
Mariscos La Costa
07.2020 - 05.2022
- Responsibilities include attending to customers that would make walk-in take-out orders, answering the phones for customers who wished to place a takeout order, packing up take-out orders, and charging customers for orders.
Education
Double Bachelors - Criminal Justice And Sociology
Concordia University Chicago
River Forest, IL05.2025
Skills
- Bilingual (Spanish)
- De-Escalation Techniques
- Exceptional Communication Abilities
- Calm and Patient Demeanor
- Computer Skills
- Collaborative Teamwork
- Behavior redirection
References
- Ryan Bajt, Hickory Hills Lieutenant, (708) 837-6762
- Shannon Ganger, Hickory Hills Dispatcher, (708) 252-5344
- Michelle Smalarz, Hickory Hills Dispatcher, (773) 742-6596
- Brianna Bedoy, Hickory Hills Dispatcher, (773) 850-6432
Timeline
Full-Time Dispatcher
Cicero Consolidated Dispatch Center
10.2023 - Current
Part-Time Dispatcher
Hickory Hills Police Department
05.2022 - 09.2024
Full-Time Take-Out Server
Mariscos La Costa
07.2020 - 05.2022
Double Bachelors - Criminal Justice And Sociology
Concordia University Chicago
Similar Profiles
Leticia Camacho-EllisonLeticia Camacho-Ellison
911 Dispatcher / Telecommunicator at Cicero Consolidated Dispatch911 Dispatcher / Telecommunicator at Cicero Consolidated Dispatch
Margaret PhillipsMargaret Phillips
Dispatch Training Coordinator Assistant at Charleston County Consolidated Dispatch CenterDispatch Training Coordinator Assistant at Charleston County Consolidated Dispatch Center
Katherine MarronKatherine Marron
911 Emergency Dispatcher at West Suburban Consolidated Dispatch Center911 Emergency Dispatcher at West Suburban Consolidated Dispatch Center