Amitza Lopez-Torres
Chicago,IL
Summary
With a background as a 9-1-1 dispatcher, I am well-prepared to excel as a Teacher Assistant. My bilingual skills (Spanish) enhance communication with diverse students and families. I bring exceptional communication abilities and a calm, patient demeanor, crucial for managing classroom dynamics and behavior redirection. Proficient in de-escalation techniques and computer skills, I excel in high-pressure environments and collaborative teamwork, making me a strong asset for supporting both students and educators effectively.
Overview
4
4
years of professional experience
Work History
Full-Time Dispatcher
Cicero Consolidated Dispatch Center
2023.10 - Current
- Responsibilities include answering and dispatching 911 Police, Fire, and EMS emergency calls.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Part-Time Dispatcher
Hickory Hills Police Department
2022.05 - 2024.09
- Responsibilities include answering and dispatching 911 Police, Fire, and EMS emergency calls
- Assisting officers, and handling citizen complaints.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
Full-Time Take-Out Server
Mariscos La Costa
2020.07 - 2022.05
- Responsibilities include attending to customers that would make walk-in take-out orders, answering the phones for customers who wished to place a takeout order, packing up take-out orders, and charging customers for orders.
Education
Double Bachelors - Criminal Justice And Sociology
Concordia University Chicago
River Forest, IL05.2025
Skills
- Bilingual (Spanish)
- De-Escalation Techniques
- Exceptional Communication Abilities
- Calm and Patient Demeanor
- Computer Skills
- Collaborative Teamwork
- Behavior redirection
References
- Ryan Bajt, Hickory Hills Lieutenant, (708) 837-6762
- Shannon Ganger, Hickory Hills Dispatcher, (708) 252-5344
- Michelle Smalarz, Hickory Hills Dispatcher, (773) 742-6596
- Brianna Bedoy, Hickory Hills Dispatcher, (773) 850-6432
Timeline
Full-Time Dispatcher
Cicero Consolidated Dispatch Center
2023.10 - Current
Part-Time Dispatcher
Hickory Hills Police Department
2022.05 - 2024.09
Full-Time Take-Out Server
Mariscos La Costa
2020.07 - 2022.05
Double Bachelors - Criminal Justice And Sociology
Concordia University Chicago
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