AmiUnique McKay
Daytona Beach,FL
Summary
Compassionate Certified Nursing Assistant with a proven track record at Sevita Health, excelling in patient care and documentation. Skilled in HIPAA compliance and conflict resolution, I effectively collaborated with healthcare teams to enhance patient comfort and outcomes. A reliable team player dedicated to delivering exceptional service and support.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Sevita Health
08.2024 - Current
- Delivered compassionate patient care, assisting with daily living activities and ensuring comfort.
- Monitored vital signs, documenting changes to maintain accurate health records.
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Trained and mentored new staff on best practices in patient assistance techniques.
Insurance Customer Service Representative
Medicareinusrance.com
11.2021 - 12.2023
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed policy renewals and modifications, ensuring accuracy and compliance with industry standards.
- Utilized CRM software to document customer interactions and track case progress efficiently.
- Assisted team members in training new hires on best practices and company procedures.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
02.2019 - 10.2021
- Assisted customers with inquiries and provided product information.
- Resolved customer complaints by identifying issues and offering solutions.
- Processed orders accurately and efficiently using point-of-sale systems.
- Maintained knowledge of current promotions to enhance customer experience.
Education
The Chiles Academy
Daytona Beach, FLSkills
- Patient care
- HIPAA compliance
- Reliable team player
- Direct patient care
- Complaint handling
- Organization
- Customer service
- Documentation skills
- Data entry
- Reporting skills
- Microsoft office
- Claims processing
- Active listening
- Critical thinking
- Computer proficiency
- Relationship building
- Call center experience
- Conflict resolution
- Problem resolution
Timeline
Certified Nursing Assistant
Sevita Health
08.2024 - Current
Insurance Customer Service Representative
Medicareinusrance.com
11.2021 - 12.2023
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
02.2019 - 10.2021
The Chiles Academy
Similar Profiles
Lashamera SmithLashamera Smith
Program Supervisor (Contractor) at Sevita HealthProgram Supervisor (Contractor) at Sevita Health
Maribel VegaMaribel Vega
Direct Support Professional Caregiver at Sevita HealthDirect Support Professional Caregiver at Sevita Health
Justin KingJustin King
Direct Support Professional at Sevita HealthDirect Support Professional at Sevita Health
Jalen CabreraJalen Cabrera
Program Director at Sevita HealthProgram Director at Sevita Health
Shakeisha BrownShakeisha Brown
Rural Mail Carrier Associate at United States Postal Service, USPSRural Mail Carrier Associate at United States Postal Service, USPS