AMIYA BARNEY-AIKEN
Malone
Summary
With a background in a high-volume customer environment, I have developed strong customer service and financial transaction management skills. My ability to handle cash and process transactions accurately, efficiently resolve customer inquiries, and support organizational goals has been demonstrated throughout my career. Now, seeking to transition into a new field where I can leverage these skills to drive positive outcomes.
Overview
4
4
years of professional experience
Work History
Key Holder
Label Shopper
11.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Pharmacy Clerk
Kinney Drugs
06.2024 - 12.2024
- Established and maintained patient profiles, updating organizational database with current information.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Member Service Representative
TruNorthern FCU
06.2023 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Restaurant Waitress
Hosler's Family Restaurant
06.2021 - 05.2023
- Developed rapport with regular customers, enhancing their overall dining experience through personalized attention.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
- Resolved issues promptly while maintaining professionalism, ultimately improving customer satisfaction levels.
- Handled high-pressure situations gracefully, addressing customer concerns professionally and promptly.
Team Member
Dunkin' Donuts
10.2022 - 03.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Education
No Degree - Health Sciences
North Country Community College
Malone, NYHigh School Diploma -
Franklin Academy High School
Malone, NY06-2021
Skills
- Exceptional customer service
- Cash handling and management
- Maintaining confidentiality
- Data entry
- Critical thinking
- Team collaboration
- Technological Proficiency
Timeline
Key Holder
Label Shopper
11.2024 - Current
Pharmacy Clerk
Kinney Drugs
06.2024 - 12.2024
Member Service Representative
TruNorthern FCU
06.2023 - 11.2023
Team Member
Dunkin' Donuts
10.2022 - 03.2023
Restaurant Waitress
Hosler's Family Restaurant
06.2021 - 05.2023
No Degree - Health Sciences
North Country Community College
High School Diploma -
Franklin Academy High School
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