Amiya Mathis
Pensacola,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Navy Federal Credit Union
08.2022 - 12.2023
- Learned and maintained an in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Ensured compliance with regulatory requirements during all member interactions safeguarding both the organization's reputation.
- Generated account activity reports to identify upgrade and sales opportunities.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Resolved customer issues through thorough dispute investigation.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
Assistant Manager
Hibbett Sporting Goods
06.2022 - 08.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Online Personal Shopper
Walmart
01.2022 - 05.2022
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Preserved patient safety by following safety protocols.
- Managed client information securely, respecting confidentiality agreements while maintaining detailed records of past purchases and preferences.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Team Member
Chick-fil-A
04.2021 - 12.2021
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
High School Diploma -
West Florida High School/Technical
Pensacola, FL06.2021
Skills
- Data Entry
- Transaction Processing
- Materials Transport
- Customer Account Management
- Account Updates
- Inbound Call Management
- Customer Relations
- Regulatory Compliance
- Work Prioritization
- Calm and Professional Under Pressure
- Policy understanding
- Financial Transactions
- Credit Union Knowledge
- Call Center Operations
- Banking knowledge
- Call center experience
Timeline
Member Service Representative
Navy Federal Credit Union
08.2022 - 12.2023
Assistant Manager
Hibbett Sporting Goods
06.2022 - 08.2022
Online Personal Shopper
Walmart
01.2022 - 05.2022
Team Member
Chick-fil-A
04.2021 - 12.2021
High School Diploma -
West Florida High School/Technical