Amiya Spain
Suffolk,VA
Summary
Dynamic leader and Retail Specialist with proven expertise in store operations and brand awareness, honed at the US Navy and Foot Locker. Excels in customer service and teamwork, consistently exceeding sales goals. Skilled in mentoring teams for optimal performance, demonstrating exceptional problem-solving and analytical thinking.
Overview
7
7
years of professional experience
Work History
Retail Specialist
US Navy
06.2020 - Current
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Managed inventory for optimal stock levels and efficient merchandise presentation.
- Ensured a clean, organized store environment to enhance the shopping experience.
- Exceeded personal sales goals consistently while contributing to overall store performance metrics achievement.
- Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
- Mentored new team members on store policies, procedures, and best practices for success in their roles.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Prioritized helping customers over completing other routine tasks in store.
Sales Associate Team Leader
Foot Locker
05.2017 - 06.2020
- Trained and developed new sales team associates in products, selling techniques, and company procedures.
- Engaged with customers to effectively build rapport and lasting relationships.
- Conducted regular meetings with the team to review progress against goals, address challenges, and celebrate successes together.
- Managed daily operations efficiently, ensuring smooth workflow and optimal productivity levels within the team.
- Answered customer questions about sizing, accessories, and merchandise care.
- Evaluated staff performance regularly, offering constructive feedback and implementing professional development opportunities.
- Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
- Built rapport with key stakeholders, leading to successful cross-departmental collaborations that benefited overall business performance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Tar River Academy
06.2020
Skills
- Store operations
- Brand Awareness
- Merchandise Display
- Data Tracking
- Customer Service
- Financial Transactions
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Reliability
- Analytical Thinking
- Team player
- Motivational
Timeline
Retail Specialist
US Navy
06.2020 - Current
Sales Associate Team Leader
Foot Locker
05.2017 - 06.2020
High School Diploma -
Tar River Academy
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