AMIYA WILEY
Country Club Hills
Summary
Experienced recreation and customer service professional with a proven track record of organizing and managing diverse programs. Focused on team collaboration and delivering results, adaptable to changing needs. Specialized skills in event planning, program development, and community engagement. Acknowledged for reliability, leadership abilities, and effective communication skills that drive successful outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Recreation Supervisor
Hazel Crest Park District
11.2024 - Current
- Developed and implemented engaging recreational programs tailored to community needs.
- Supervised daily operations of recreation facilities, ensuring adherence to safety protocols.
- Trained and mentored staff on best practices for customer service and program delivery.
- Coordinated special events, enhancing community involvement and participation rates.
- Evaluated program effectiveness through participant feedback, driving continuous improvement initiatives.
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Researched, planned, and organized mentally stimulating activities for individuals between ages 5 and 85.
Recreation Coordinator III
Hazel Crest Park District
10.2023 - 11.2024
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Scheduled events in recreation facilities and monitored facility conditions.
- Researched, planned, and organized mentally stimulating activities for individuals between ages of 4 and 90.
- Developed positive and productive relationships with kids, parents and staff.
- Enhanced participant enjoyment by designing and implementing diverse recreational activities and programs.
Recreation Supervisor
Hazel Crest Park District
05.2024 - 08.2024
- Established a positive work environment by fostering open communication among staff members and promoting teamwork in daily operations.
- Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.
- Increased participant satisfaction by planning and implementing engaging recreational activities for various age groups.
- Evaluated staff performance regularly, providing constructive feedback and coaching to improve overall team efficiency.
- Scheduled events in recreation facilities and monitored facility conditions.
- Supervised groups of up to 60 children under age 12 from arrival through departure at end of day.
Retail Dining Associate
Northern Illinois University
08.2021 - 05.2023
- Provided customers with safe and clean environment to dine.
- Maintained secure kitchen for preparing meals.
- Trained new Dining Associates on best practices and company policies, contributing to cohesive team environment.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests' needs.
- Served over 200 people daily.
Lab Attendant
South Suburban College
08.2019 - 05.2020
- Monitored lab users with assistance on hardware issues.
- Installed and used software programs on computers.
- Printed documents and assist users in understanding and using certain operating systems.
- Delivered reliable support during time-sensitive projects while maintaining attention to detail.
- Monitored over 50 computers while providing assistance to multiple individuals.
Day Camp Counselor
South Holland Community Center
05.2019 - 07.2019
- Supervised over 100 campers ages 5-14 during a six-week summer camp.
- Organized and led a variety of daily outdoor and indoor activities.
- Collaborated with a counseling team to create a fun, engaging, and memorable summer that campers will never forget.
- Contributed to a positive camp culture by modeling enthusiasm, respect, and kindness in all interactions with campers and coworkers.
- Built and maintained positive relationships with campers, staff, and families.
Education
Bachelor's of Arts - Psychology, Minor in Black Studies
Northern Illinois University
DeKalb, IL05.2023
Associate's of Arts - undefined
South Suburban College
South Holland, IL05.2021
Skills
- Observant
- Rapid and Adaptive
- Skilled Collaborator
- Solutionist
- Avid Communicator
- Senior Programs
- Youth engagement
- Special Event Planning
Certification
- Child Development Associate (CDA) Certificate
- First Aid & CPR Certification
- Mandated Reporter
Timeline
Recreation Supervisor
Hazel Crest Park District
11.2024 - Current
Recreation Supervisor
Hazel Crest Park District
05.2024 - 08.2024
Recreation Coordinator III
Hazel Crest Park District
10.2023 - 11.2024
Retail Dining Associate
Northern Illinois University
08.2021 - 05.2023
Lab Attendant
South Suburban College
08.2019 - 05.2020
Day Camp Counselor
South Holland Community Center
05.2019 - 07.2019
Associate's of Arts - undefined
South Suburban College
Bachelor's of Arts - Psychology, Minor in Black Studies
Northern Illinois University
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