Amiya Wright
Columbus,GA
Summary
Dynamic and results-oriented professional with extensive experience in the US Army Reserves and a proven track record in IT Support Services and Collaborative Teamwork. Excelled in enhancing operational efficiency and fostering strong relationships, demonstrating exceptional Logical Reasoning Skills and Guest Service Expertise. Achieved significant improvements in team performance and customer engagement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ENGINEER, HORIZONTAL CONSTRUCTION (12N)
US Army Reserves
Columbus, Georgia
03.2020 - Current
- Excelled in technical support and collaborative problem-solving, enhancing operational efficiency
- Collaborated with team members to complete projects efficiently and within deadlines and communicated effectively with supervisors regarding job site issues or concerns
LIAISON OFFICER
US Army Reserves
Jordan
08.2023 - 06.2024
- Established and maintained strong working relationships with with over 3000 internal staff, clientele, and community members
- Used administrative and operational expertise to help team meet deadlines and long-term objectives
CLASSROOM SUPPORT ASSISTANT
Enrichment Services
Lagrange, Georgia
03.2023 - 08.2023
- Assisted the classroom teacher in providing service in meeting the Individualized Education Plan goals of a child with a disability
- Collaborated with Disability/Mental Health Specialists to identify children with disabilities and provided one-on-one support to children with disabilities in all settings
PRODUCT SUPPORT/ SECURITY SERVICES
Sykes
Columbus, United States
12.2022 - 02.2023
- Company Overview: Remote
- Troubleshot issues related to product performance or functionality and conducted competitive analysis to identify potential threats or opportunities for growth
- Generated accurate records of all product development activities for future reference
- Remote
WAREHOUSE ORDER PICKER
Amazon Fulfillment Center
Moreland, United States
08.2021 - 08.2022
- Exceeded personal and team goals by walking quickly, minimizing mistakes, and correctly following location directions
- Arranged orders using pick lists, order management software and RF scanners
PATIENT GREETER/DOOR SCREENER
Midtown Piedmont Columbus
Columbus, United States
03.2021 - 06.2021
- Handled customer complaints and concerns in professional manner
- Directed over 100+ guest daily and adjusted strategies accordingly for efficient customer service delivery
FRONT SERVICE CLERK
Publix Supermarkets
, US
02.2020 - 03.2021
- Responded to product inquiries and escorted clients to specific locations to deliver superior customer service
- Adhered to all company policies regarding security measures and loss prevention tactics
TEAM LEADER
Taco Bell
, US
03.2019 - 02.2020
- Supervised teams and individuals, giving feedback on performance and setting goals for improvement
- Modeled exemplary behavior and standards to inspire staff members
Education
Associate in Science (A.S.) - Biology
Columbus Technical College
Columbus, Georgia12.2025
High School Diploma -
G.W. Carver High School
Columbus, Georgia05.2020
Skills
- Logical Reasoning Skills
- IT Support Services
- Salesforce
- Customer Engagement
- Responsive to Dynamic Situations
- Collaborative Teamwork
- Team Leadership
- Staff Development Initiatives
- Guest Service Expertise
Certification
- Phlebotomy Technician Certification
- CPR Certified
References
References available upon request
Timeline
LIAISON OFFICER
US Army Reserves
08.2023 - 06.2024
CLASSROOM SUPPORT ASSISTANT
Enrichment Services
03.2023 - 08.2023
PRODUCT SUPPORT/ SECURITY SERVICES
Sykes
12.2022 - 02.2023
WAREHOUSE ORDER PICKER
Amazon Fulfillment Center
08.2021 - 08.2022
PATIENT GREETER/DOOR SCREENER
Midtown Piedmont Columbus
03.2021 - 06.2021
ENGINEER, HORIZONTAL CONSTRUCTION (12N)
US Army Reserves
03.2020 - Current
FRONT SERVICE CLERK
Publix Supermarkets
02.2020 - 03.2021
TEAM LEADER
Taco Bell
03.2019 - 02.2020
- Phlebotomy Technician Certification
- CPR Certified
Associate in Science (A.S.) - Biology
Columbus Technical College
High School Diploma -
G.W. Carver High School
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