Amiyah Batista-Cruz
Holland
Summary
Dynamic and results-driven professional with experience at Chick-fil-A, excelling in customer service and inventory management. Proven ability to enhance team collaboration and optimize workflows, while maintaining high standards of quality. Fluent in Spanish, I effectively build relationships and resolve conflicts, ensuring customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Experience Maker/Team Member
Chic-Fil-A
Holland
07.2024 - 06.2025
- Assisted customers with product inquiries and selections
- Maintained cleanliness and organization of work areas
- Collaborated with team members to ensure efficient service
- Restocked shelves and monitored inventory levels
- Learned and followed company policies and procedures
- Operated cash register for transaction processing
- Supported team in handling customer complaints
- Participated in training sessions for skill development
- Maintained a clean and organized work area throughout shift.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Collaborated with team members to achieve daily goals.
- Identified opportunities for process improvements within the department.
- Participated in team meetings to discuss strategies for improvement.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with team members to achieve project milestones within set deadlines.
- Implemented strategies to take advantage of new opportunities.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Analyzed key performance indicators to identify effective strategies.
- Set specific goals for projects to measure progress and evaluate end results.
- Determined consumer needs to provide products and services appealing to larger market.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Monitored operations and reviewed records and metrics to understand company performance.
- Provided customer service support to ensure satisfaction.
- Addressed customer needs, responding to specific requests.
- Developed positive customer relationships through friendly greeting and excellent service.
- Assisted customers with product selection and ordering process.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Identified needs of customers promptly and efficiently.
Education
Springfield High School
1470 S McCord RdSkills
- Customer service
- Inventory management
- Sales strategies
- Data analysis
- Visual merchandising
- Team collaboration
- Cleaning
- Continuous development
- Clear communication
- Lift 50 pounds
- Workflow optimization
- Organizing work stations
- Equipment operation
- Cash handling
- FLUENT IN Spanish
- Conflict resolution
- Chemical handling
- Plate presentation
- Workplace safety
- Task prioritization
- Sales support
- Adaptability and flexibility
- Team building
- Following instructions
- Complaint resolution
- Relationship building
- Quality inspections
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Experience Maker/Team Member
Chic-Fil-A
07.2024 - 06.2025
Springfield High School
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