Amiyah Davis
Conway,AR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
HR Live Support Representative
Aston Carter
10.2024 - Current
- Developed comprehensive HR policies to ensure compliance with labor laws and regulations.
- Advised executives on key HR metrics, providing insight into areas requiring improvement or adjustment.
- Managed computerized HR administration, office systems and databases to collate and analyze data.
- Streamlined HR processes for greater efficiency, reducing overall departmental workload.
- Collaborated with HR teams to develop comprehensive benefits packages, attracting top talent.
- Fostered strong relationships between HR departments worldwide enabling effective communication channels among team members.
- Ensured legal compliance in all HR practices, minimizing risk exposure to the company.
- Enhanced employee satisfaction by implementing innovative HR policies and practices.
- Influenced organizational change by effectively communicating HR initiatives to employees at all levels.
- Consulted with business leaders and HR business partners to identify true performance needs.
- Supported HR team in organizing company-wide events, boosting employee morale.
- Enhanced employee performance by conducting comprehensive HR training sessions.
Customer Service Representative
Sutter Health
08.2023 - 08.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Consulted with customers to resolve service and billing issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Omni Interactions
07.2021 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings 100 % by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Sales Associate
Dollar General Store
04.2019 - 01.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted customers with product selection, sizing and styling.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
Master Of Social Work - Social Work
University At Arkansas Morrilton
Morrilton, ARPhlebotomist - Health Communication
R&L Healthcare
Little Rock, AR06-2022
High School Diploma -
Marvell High School
Marvell, AR05-2021
Skills
- Call Management
- Complaint Resolution
- Consultative Sales
- Appointment Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Paperwork Processing
- Data Entry
- Scheduling
- Data Collection
- Customer Service
- Retail Sales Customer Service
- Research
- Grammar
- Follow-Up Skills
- Reading Comprehension
- Critical Thinking
- Credit Card Payment Processing
- Customer Relations
- Typing Proficiency
- Payment Processing
- Active Listening
- Microsoft Office Expertise
- Customer Relationship Management (CRM)
- Microsoft PowerPoint
- Microsoft Outlook
- Multi-Task Management
- Physician billing
- Billing insurance companies
- Billing assistance
- Medical coding and billing
- Billing and payment
- Outlook troubleshooting
- Outlook automation
- Microsoft office and outlook proficiency
- Positive outlook
- MS outlook
- Microsoft outlook, word, and Excel
- PowerPoint
- Microsoft PowerPoint proficiency
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Rapid 10-key data entry
- Financial data entry
- Numeric data entry
- Employee work scheduling
- Process scheduling
- Appointment scheduling and confirmation
- Household scheduling
- Inbound call management
- Emergency call management
- Incoming call management
Timeline
HR Live Support Representative
Aston Carter
10.2024 - Current
Customer Service Representative
Sutter Health
08.2023 - 08.2024
Customer Service Representative
Omni Interactions
07.2021 - 02.2023
Sales Associate
Dollar General Store
04.2019 - 01.2021
Phlebotomist - Health Communication
R&L Healthcare
High School Diploma -
Marvell High School
Master Of Social Work - Social Work
University At Arkansas Morrilton
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