Amiyah Easterling
Louisville,KY
Summary
Dynamic Patient Access Coordinator at Norton Brownsboro Hospital with expertise in patient identity verification and a proven ability to enhance patient satisfaction through effective communication and organization. Skilled in managing complex data while maintaining confidentiality, I excel under pressure and build strong relationships with patients and healthcare teams to ensure seamless care delivery.
Overview
3
3
years of professional experience
Work History
Patient Access Coordinator
Norton Brownsboro Hospital
Louisville, KY
07.2024 - Current
- Implemented patient satisfaction surveys to identify areas for improvement.
- Taught volunteers how to relate to guests, uphold patients' rights and respond to specific issues.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Participated in training sessions related to new software programs or changes in policies and procedures.
- Verified demographics and insurance information to register patients in computer system.
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Cashier Team Lead
Jimmy John's Gourmet Sandwiches
Louisville, KY
07.2022 - 07.2024
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Processed payments promptly for customers to exceed productivity standards.
- Assisted cashiers with resolving customer complaints and inquiries.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Offered customers carry-out service at completion of transaction.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Answered customers' questions and provided information on store procedures or policies.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Developed strong working relationships with team members to foster collaboration.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Rotated and merchandised products at point-of-sale to improve impulse buy rate.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
- Maintained work area and kept cash drawer organized.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Education
High School Diploma -
Jeffersontown
Louisville, KY07-2024
Skills
- Patient confidentiality and data security
- Strong organization
- Flexible schedule
- Customer relationship management
- Time management
- Multitasking Abilities
- Information collection
- Adaptability
- Calm and effective under pressure
- Building rapport and credibility
- Privacy regulations knowledge
- Registration and scheduling
- Verbal and written communication
- Patient identity verification
Timeline
Patient Access Coordinator
Norton Brownsboro Hospital
07.2024 - Current
Cashier Team Lead
Jimmy John's Gourmet Sandwiches
07.2022 - 07.2024
High School Diploma -
Jeffersontown
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