Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Amiyah Holland

Mansfield ,OH

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Business Technical Support LeadHousekeeperRestaurant HostessAppointment Scheduler

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Mansfield , OH, US
Open to relocation: No

Important To Me

Healthcare benefitsWork from home optionTeam Building / Company RetreatsPaid sick leave4-day work weekWork-life balanceCareer advancement

Summary

Dynamic professional with a proven track record at StarTek, excelling in technical support and incident management. Adept at enhancing user experience through effective troubleshooting and documentation. Recognized for strong customer relations and problem-solving abilities, driving continuous improvement in support processes while fostering teamwork and collaboration.

Business support professional skilled in technical troubleshooting, team collaboration, and process optimization. Adept at navigating complex systems and delivering practical solutions while adapting to changing needs. Known for reliability, clear communication, and results-driven approach to enhancing operational efficiency. Proficient in technical support, problem-solving, and fostering cooperative work environment.

Overview

3
3
years of professional experience

Work History

Business Technical Support Lead

StarTek
850 W 4th Street
03.2026 - Current
  • Provided technical support for internal systems, resolving issues efficiently and enhancing user experience.
  • Collaborated with cross-functional teams to identify and troubleshoot system-related challenges.
  • Executed routine maintenance of technical tools, ensuring optimal performance and uptime.
  • Assisted in training new team members on software applications and support protocols.
  • Documented common technical issues and solutions to improve knowledge base accessibility.

Housekeeper

Holiday Inn Express Hotel
1075 Guest Court
08.2025 - 02.2026
  • Maintained high cleanliness standards in guest rooms and common areas.
  • Utilized industrial cleaning equipment to ensure efficient operations.
  • Assisted in training new staff on proper cleaning techniques and safety protocols.
  • Conducted inventory checks of cleaning supplies and equipment regularly.
  • Implemented time management strategies to complete tasks effectively within shifts.
  • Responded promptly to guest requests and resolved issues to enhance satisfaction.
  • Collaborated with team members to optimize workflow during peak periods.
  • Ensured compliance with health and safety regulations throughout the facility.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.

Restaurant Hostess

Olive Garden
558 North Lexington-Springmill Road
10.2024 - 08.2025
  • Greeted and seated guests efficiently, ensuring a positive dining experience.
  • Managed reservation system to optimize table turnover and minimize wait times.
  • Assisted with menu inquiries, providing detailed information on specials and dietary options.
  • Coordinated with kitchen staff to ensure timely food delivery for guest satisfaction.
  • Maintained cleanliness and organization of front-of-house areas to enhance ambiance.
  • Handled guest complaints diplomatically, resolving issues to ensure customer retention.
  • Supported training of new hosts in customer service protocols and restaurant operations.
  • Collaborated with management during peak hours to streamline seating processes effectively.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

Education

High School Diploma -

Mansfield Senior High School
05.2024

Skills

Software installation

Business process improvement

Customer support management

Incident management

Escalation management

Troubleshooting skills

Customer relations

Billing

Telephone support

Documentation

Customer service

Problem-solving

Time management

Teamwork and collaboration

Teamwork

Attention to detail

Problem-solving abilities

Microsoft windows and office

Multitasking

Organizational skills

Active listening

Effective communication

Adaptability and flexibility

Verbal and written communication

Decision-making

Relationship building

Friendly and patient

Troubleshooting network issues

Task prioritization

Customer communication and empathy

Continuous improvement

Issue and resolution tracking

Timeline

Business Technical Support Lead

StarTek
03.2026 - Current

Housekeeper

Holiday Inn Express Hotel
08.2025 - 02.2026

Restaurant Hostess

Olive Garden
10.2024 - 08.2025

High School Diploma -

Mansfield Senior High School

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Amiyah Holland