Summary
Overview
Work History
Education
Skills
Timeline
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Amiyah McGhee

New Lenox,IL

Summary

Proven front desk and cashier professional with a track record of enhancing guest satisfaction and streamlining payment processes at Denna Veasey. Skilled in Microsoft Office and customer service, demonstrating reliability and a team player mentality. Excelled in financial accuracy and fostering positive customer relationships, significantly contributing to a well-prepared and efficient team. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Front Desk

Denna Veasey
05.2023 - 05.2024
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
  • Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
  • Trained new employees on front desk procedures, contributing to a well-prepared team.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Coordinated with various departments to address guest needs and provide seamless service experiences.
  • Answered customer telephone calls promptly and appropriately handled needs.

Cashier

Rodrigo Rodriguez
10.2021 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Handled cash with high accuracy and took care to check bills for fraud.

Cashier

Barbette
08.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Processed refunds and exchanges in accordance with company policy.

Education

Bachelor of Science - Interdisciplinary Studies

Governor State University
University Park, IL
05.2024

Associate of Arts - Business

Joliet Junior College
Joliet, IL
03.2022

Skills

  • Team player mentality
  • Reliability and punctuality
  • Patience and composure
  • Calendar Management
  • Listening Skills
  • Customer Service
  • Cash Handling
  • Guest Services
  • Front Desk Management
  • Microsoft Office

Timeline

Front Desk

Denna Veasey
05.2023 - 05.2024

Cashier

Rodrigo Rodriguez
10.2021 - 11.2022

Cashier

Barbette
08.2019 - 03.2020

Bachelor of Science - Interdisciplinary Studies

Governor State University

Associate of Arts - Business

Joliet Junior College

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Amiyah McGhee