Amiyah Scott
Lithonia,GA
Summary
Proven multitasker and problem-solver, I excelled at Captain D's Seafood Restaurants by enhancing team performance and customer satisfaction. Skilled in managing tasks and resolving disputes with efficiency, my background spans from childcare to hospitality, showcasing strong interpersonal abilities and a commitment to safety and service quality.
Overview
6
6
years of professional experience
Work History
Family Babysitter
Family Business
04.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Led indoor and outdoor activities to entertain and occupy children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Enhanced children''s well-being by providing a safe and nurturing environment.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy, age-appropriate snacks and meals.
Manager
Captain Ds Seafood Restaurants
06.2022 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Restaurant Hostess
Olive Garden Restaurant
03.2021 - 08.2023
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Education
High School Diploma -
Lithonia High School
Lithonia, GA05.2024
Skills
Following directions
Timeline
Manager
Captain Ds Seafood Restaurants
06.2022 - 11.2024
Restaurant Hostess
Olive Garden Restaurant
03.2021 - 08.2023
Family Babysitter
Family Business
04.2019 - Current
High School Diploma -
Lithonia High School