Amiyah Talbert
Converse,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
MCNA
04.2021 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided dentist in the areas and assisted in making appointments for the members.
- Went over preauthorizations and claims with facilities.
Administrative Assistant
RSESA
04.2024 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Customer Service Representative
Alorica
10.2019 - 02.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Front Receptionist
Bowling Alley
01.2017 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
High School -
Penn Foster College
Scottsdale, AZ09.2017
Skills
- Active Listening
- Retail Sales Customer Service
- Customer Relations
- Senior Leadership Support
- Microsoft Excel
- Microsoft PowerPoint
- Credit Card Payment Processing
- Microsoft Word
- Google Docs
- Microsoft Outlook
- Closing Sales
- Time Management
Timeline
Administrative Assistant
RSESA
04.2024 - 03.2025
Customer Service Representative
MCNA
04.2021 - 04.2023
Customer Service Representative
Alorica
10.2019 - 02.2020
Front Receptionist
Bowling Alley
01.2017 - 08.2019
High School -
Penn Foster College
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