Amiyah Fleming
Summary
Experienced Administrative Professional with a keen focus on detail and expertise in team leadership. Highly organized when multitasking and managing concurrent projects, consistently optimizing productivity, efficiency, and service quality. Recognized for reliability, ethical leadership, and advanced organizational, technical, and business acumen. A clear communicator and self-motivated individual with a strong work ethic, committed to team collaboration and achieving excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Manager
Lifetime Financial Growth
01.2022 - Current
- Assist with calendar management, coordinate conference rooms/ client meetings, and confirm appointments.
- Coordinate client appreciation events, manage client onboarding, and integrate client websites.
- Organize case notes and files, handle confidential information, and assist with social media efforts and event planning.
- Transcribed and organized information to assist in preparing speeches and presentations
- Reviewed workflow processes regularly using key performance metrics to identify areas of improvement, implementing necessary changes to achieve optimal results.
- Helped new hires with onboarding to complete and submit required paperwork, set up benefits accounts, and initiate direct deposits. Put together employee files and collected required digital or physical information to meet requirements.
- Mentored junior team members, fostering a culture of continuous learning and skill development.
Customer Service Rep/Administrative Assistant
Northwestern Mutual
08.2021 - 01.2022
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis - Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Executed record filing system to improve document organization and management.
- Increased overall participation in special events by creating newsletter with detailed calendars and other office updates.
- Built and maintained excellent customer relationships through timely response to inquiries, addressing concerns effectively and going above and beyond to accommodate unusual requests.
- Resolved customer worry by researching issues in system, asking open-ended questions, and determining root causes of problems.
Customer Care Coordinator Assistant
Forest Creek Village
09.2020 - 06.2021
- Assisted The Customer Care Coordinator with grievances, coordinating meetings, and resident care plans
- Held one on ones with residents to determine their overall level of satisfaction as well as their needs and wants
- Cross-trained and provided backup support for organizational leadership - Acted as a liaison between residents and other administrative workers
- Exhibited high energy and professionalism when dealing with clients and colleagues- Developed a super team to brainstorm and implement creative event concepts and themes for staff and residents.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Answered multi-lined phones
- Added progress notes in Matrix about residents
- Arranged transportation and documented details of discharge transition plans.
Receptionist/ Office Manager Assistant
Forest Creek Village
03.2020 - 09.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Distributes cash to residents from bank accounts
- Provided administrative support to staff members by handling correspondence, filing confidential documents, and managing office supplies inventory.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Diversity and Inclusion Directors Assistant
University of Evansville
09.2018 - 05.2020
- Courteously welcomed guests and fielded all calls for Director of Diversity Initiatives; Communicated with scholarship recipients via e-mail and answered questions regarding events and meetings
- Collaborated with campus leaders to plan a community-wide Dr. Martin Luther King Jr Day celebration; Organized event facility, promotion and activities for over 200 guests.
- Maximized staff performance by assisting with training, onboarding, and performance evaluations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
Business Administration
University of Evansville
EvansvilleSkills
- Sensitive Document Disposal
- Company Representation
- Performance Improvement
- Teamwork and Collaboration
- Business Administration - Administrative Support
- Regulatory Compliance
- Recordkeeping and Reporting
- Policy and procedure modification
- Scheduling and calendar management
- Training and coaching
- Organizational Leadership
- Event Planning
Certification
Life & Health Insurance License
Work Authorization
Authorized to work in the US for any employer
Personal Information
Willing To Relocate: Anywhere
Timeline
Administrative Manager
Lifetime Financial Growth
01.2022 - Current
Customer Service Rep/Administrative Assistant
Northwestern Mutual
08.2021 - 01.2022
Customer Care Coordinator Assistant
Forest Creek Village
09.2020 - 06.2021
Receptionist/ Office Manager Assistant
Forest Creek Village
03.2020 - 09.2020
Diversity and Inclusion Directors Assistant
University of Evansville
09.2018 - 05.2020
Business Administration
University of Evansville