Amjed Noolvi

• Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader. Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• Contributed to the creation of reports and dashboards to provide actionable insights for decision-makers and end-users.
• Provided user support and resolved issues related to Salesforce functionality, ensuring a positive user experience.
• Experienced in developing Mule ESB flows and integrations by using service oriented architecture(SOA)and enterprise application integration(EAI) by using mule Runtimes and Any point studio, Any point platform.
• Expertise in mulesoft API platform for designing implementing mule APIs.
• Experienced in customizing Salesforce flows for Service Cloud. This includes creating custom objects, validation rules, and administering Support functionalities.
• Maintained documentation of Salesforce customizations and configurations to facilitate knowledge transfer and future system enhancements.
• Actively pursued ongoing learning and certifications in Salesforce development to stay updated on best practices and emerging technologies.
• Collaborated with cross-functional teams to understand business needs and translate them into Salesforce solutions.

• Proficiently debug and troubleshoot production issues, promptly identifying and addressing code-level problems.
• Foster collaboration with cross-functional teams, quality assurance teams, and stakeholders to detect and resolve system issues efficiently.
• Contributed to the creation of reports and dashboards to provide actionable insights for decision-makers and end-users.
• Provided user support and resolved issues related to Salesforce functionality, ensuring a positive user experience.
• Assisted in testing Salesforce configurations, identifying and resolving issues, and ensuring the reliability of Salesforce implementations.
• Provide guidance and mentorship to onboarded team members, enabling them to work independently and contribute effectively.
• Assume responsibility for key IT Service Management components, including the handling of Incident, Problem, and Change Management activities.
• Act as the representative for the entire commerce team in change control board activities, ensuring seamless communication and decision-making.

• Conceptualize, create, and manage software solutions to address reported issues and fulfill enhancement requests from Stakeholders.
• Offer support and strategic guidance to stakeholders in evaluating how new functionalities impact existing business processes and system operations.
• Act as a liaison among customers, suppliers, and internal departments, offering consultancy regarding Cisco's B2B processes and system integration.
• Define and prioritize optimizations and new features through the agile/scrum methodology.
• Uphold and improve existing portal, EDI systems, and network infrastructure.
• Collaborate with a diverse range of stakeholders, including clients, business points of contact, cross-functional teams, etc., to investigate and identify the root causes of reported issues.
• Document all system enhancements meticulously, uphold quality management standards, and implement test automation procedures.

• Innovatively develop enhancements to advance business objectives.
• Create Object Models, UI prototypes, and detailed code designs.
• Ensure adherence to coding standards through rigorous Code Review Checklists.
• Maintain code efficiency, modularity, reusability, and eliminate redundancy.
• Manage software version control and configurations effectively.
• Engage in brainstorming sessions with Business Users and cross-functional teams to identify system gaps and facilitate tool enhancements.
• Identify areas for tool performance improvement through transaction analysis using AppDynamics.
• Swiftly and efficiently troubleshoot code-level issues to maintain system integrity.
• Address day-to-day client queries and concerns related to application functionality post-normalization.
  
• Maintain comprehensive technical and functional documentation, including playbooks, Technical Specification Documents (TSDs), and Functional Specification Documents (FSDs) before and after releases.
• Develop and schedule code for monitoring needs in alignment with technical design.
• Design and implement Tidal job scripts to monitor critical business processes.
• Execute the migration of existing application database objects and data from Oracle databases to MongoDB.
• Prepare and present weekly, monthly, and quarterly project-related metrics to Cisco Service Managers.
• Deliver training sessions to business users and new team members, ensuring a comprehensive understanding of existing application workflows.

• Debug and troubleshoot production issues arising out of different application layers and provide quality solution.
• Responsible for all the Critical technical and Business solutions in case of planned/unplanned outages in US hours.
• Analyze heap dumps, thread dumps for issues reported out of the Java application layer and work with Performance team to improve performance improvement.
• Root cause reported system bugs, co-ordinate with dev & solutions for the fix and prioritize them for monthly and quarterly releases.
• Create and schedule monitoring scripts for known scenarios/data issues.
• Monitor the applications for their health and make sure that all the applications are available
• Work on release readiness and co-ordinate with various teams to ensure release changes are deployed successfully.
• Test and Review changes post implementation to identify bugs, system issues.
• Interacting with Clients, Analysts, Tech Leads for getting details about application related issues.
• Gather the Business requirements for new functional requirements being planned

• Assess enhancement requests received from Stakeholders and execute the necessary implementations.
• Ensure a seamless transition of new and existing applications into the operational support model.
• Gather pertinent information to prepare for upcoming Business Proposals.
• Rectify system bugs and establish priority levels for their inclusion in monthly code releases.
• Continuously monitor application availability and performance, ensuring uninterrupted accessibility.
• Develop PL/SQL queries and code tailored for generating comprehensive business reports.
• Engage with clients to address and resolve system-related issues promptly.
• Lead the assessment, validation, and subsequent implementation of Change Requests (CR).