Hi, I’m
Ammar Alafif
New York,NY
Summary
Dynamic leader with a proven track record at Ramiz Alshahri, enhancing operational efficiency and customer satisfaction. Expert in team collaboration and problem-solving, with exceptional organizational skills and a knack for multitasking. Elevated service levels through strategic decision-making and effective communication, significantly improving team performance and customer experience.
Overview
18
years of professional experience
Work History
Self Employed Long Island City, NY
Uber
08.2023 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Self Employed Pennsylvania, NY
Craft Beer and Smoke Shop
01.2020 - 05.2023
Job overview
- Negotiated favorable pricing contracts with suppliers, improving profit margins without sacrificing quality or service levels.
- Successfully launched new products into the market by coordinating strategic marketing initiatives with brewery partners.
- Optimized inventory management practices to minimize out-of-stock scenarios while controlling overstock and spoilage issues.
- Collaborated with brewery partners to create customized sales programs, resulting in increased account penetration.
- Strengthened distributor relationships by effectively communicating sales goals, inventory needs, and market trends to ensure optimal product placement.
- Expanded distribution reach by cultivating partnerships with local bars, restaurants, liquor stores, and specialty retailers across assigned territory.
- Streamlined sales processes by implementing efficient route planning and time management techniques.
- Elevated company reputation through consistent participation in industry events and trade shows, showcasing product portfolio to prospective clients.
- Boosted market share by identifying and targeting new business opportunities within the territory.
- Maximized brand exposure by securing prime shelf space at retail outlets through persuasive negotiation tactics.
Self Employed Brooklyn, NY
Sam’s Deli
07.2016 - 08.2019
Job overview
- Utilized strong multitasking abilities to manage multiple customer requests simultaneously without compromising service quality.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Developed lasting relationships with regular customers through personalized recommendations based on their preferences.
- Provided prompt assistance at the deli counter, reducing wait times for customers in line.
- Assisted in inventory management, ordering products as needed to maintain optimal stock levels.
- Enhanced the overall customer experience with friendly interactions and helpful suggestions for purchases.
- Improved customer satisfaction by efficiently handling orders, inquiries, and complaints.
Abdo AlgazaliFar Rockaway, NY
Cashier Helper
03.2013 - 05.2016
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
- Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
- Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
Muhammad AliSaudi Arabia
Cashier Supervisor
01.2010 - 02.2013
Job overview
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Maximized efficiency in checkout lines by effectively managing cashier schedules during peak hours.
- Reduced transaction errors with thorough daily audits of cash drawers and regular monitoring of cashier performance.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Optimized store performance by coordinating with other department supervisors to ensure seamless communication and teamwork.
- Verified accuracy of daily cashier batches by checking receipts, checks, and cash.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
Ramiz AlshahriSaudi Arabia
Restaurant Manager
01.2006 - 06.2009
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
AlzubariYemen
Bachelor Of Business from Business
03.2004
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Multitasking
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
- Verbal Communication
- Computer Skills
- Attention to Detail
- Time Management
- Great driver
- Started driving at 14 years old there were no age restrictions in my place of birth
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Uber
Self Employed
08.2023 - Current
Craft Beer and Smoke Shop
Self Employed
01.2020 - 05.2023
Sam’s Deli
Self Employed
07.2016 - 08.2019
Cashier Helper
Abdo Algazali
03.2013 - 05.2016
Cashier Supervisor
Muhammad Ali
01.2010 - 02.2013
Restaurant Manager
Ramiz Alshahri
01.2006 - 06.2009
Alzubari
Bachelor Of Business from Business