Ammar Gutierrez
Phoenix,AZ
Summary
Dedicated customer service professional with proven expertise in high-pressure environments, notably at Chick-fil-A. Excelled in team collaboration and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in cash handling and fostering positive customer interactions through clear communication and a friendly demeanor. Achieved seamless integration of new staff through effective training and leadership.
Friendly and customer-focused with natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. Dedicated to enhancing guest experiences and maintaining positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front of House Employee
Chick-fil-A
5908 W Thunderbird Rd, Glendale, AZ 85306
08.2023 - 11.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Promoted an inclusive, respectful work environment by collaborating effectively with diverse colleagues and addressing any conflicts professionally.
- Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.
Courtesy Clerk
Albertsons
5040 W Cactus Rd, Glendale, AZ 85304
05.2023 - 08.2023
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Collected more than 50+ shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
Education
High School Diploma -
Greenway High School
3930 W Greenway Rd, Phoenix, AZ 8505305-2025
Skills
- Strong work ethic
- Positive attitude
- Customer service
- Outgoing and friendly
- Problem-solving
- Patience and tolerance
- Team collaboration
- Multitasking and organization
- Flexible schedule
- Cash handling proficiency
Timeline
Front of House Employee
Chick-fil-A
08.2023 - 11.2024
Courtesy Clerk
Albertsons
05.2023 - 08.2023
High School Diploma -
Greenway High School