Ammar Rehan
Birmingham,AL
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
10
10
years of professional experience
Work History
General Manager
Fase Inv Llc
03.2020 - 09.2024
- Fostered a culture of accountability for improved team cohesion and morale.
- Analyzed competitive landscape for informed decision-making in product development.
- Coordinated cross-functional teams to enhance workflow efficiency.
- Streamlined operational processes by implementing best practices.
- Reviewed financial reports to identify trends for strategic adjustments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
Customer Service Representative
Sitel
08.2017 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Project Manager
Indus Translation Services
01.2015 - 03.2017
- Created detailed schedules for project milestones to ensure timely completion.
- Conducted quality assurance checks throughout project lifecycle to maintain high standards.
- Coordinated with external vendors to ensure deliverables met project specifications.
- Identified potential project risks with thorough analysis and developed mitigation strategies.
- Engaged stakeholders in project discussions to align expectations and gather feedback.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
HR Associate
FedEx:Ground
09.2014 - 02.2015
- Coordinated benefits administration tasks, effectively communicating updates to employees while maintaining confidentiality standards.
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
Education
Associate of Arts - Accounting
Middlesex County College
Edison, NJSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Time management
- Training and coaching
- Staff management
- Customer relations
- Inventory control
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Professional Working
Timeline
General Manager
Fase Inv Llc
03.2020 - 09.2024
Customer Service Representative
Sitel
08.2017 - 02.2020
Project Manager
Indus Translation Services
01.2015 - 03.2017
HR Associate
FedEx:Ground
09.2014 - 02.2015
Associate of Arts - Accounting
Middlesex County College
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