Ammar Rehman
Los Angeles,CA
Summary
Dedicated and motivated professional with 6 years of experience providing advanced technical support to end-users and internal users. Skilled in diagnosing and resolving escalated IT issues, utilizing time management and organizational skills across diverse settings. Adept at thriving in fast-paced environments, ensuring high levels of customer satisfaction while minimizing downtime.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Level 2 Help Desk Support
Total Med
Long Beach, CA
05.2022 - 06.2024
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Level 1 Helpdesk Agent
TRINUS
Los Angeles, CA
01.2018 - 02.2022
- Provided technical assistance to customers by troubleshooting hardware and software issues.
- Assisted with basic network administration tasks such as adding new users, resetting passwords and configuring accounts.
- Responded to incoming calls, emails and tickets from customers seeking technical assistance.
- Monitored system performance in order to detect any potential issues before they occurred.
- Provided detailed instructions on how customers can use various computer applications and programs.
Education
BBA - Business Administration
Bethesda University
Anaheim, CA05-2021
Skills
- Microsoft Word
- Customer Relations
- Data Management
- Organizational Skills
- Remote Office Availability
- MS Office
- Conflict Resolution
- Interpersonal Communication
Certification
- Comptia A+
- Microsoft Certified: Modern Desktop Administrator Associate
Technical Proficiencies:
Windows Sever, Linux, Microsoft 365, VNware, Cisco Switches, Powershell, MacOS
Timeline
Level 2 Help Desk Support
Total Med
05.2022 - 06.2024
Level 1 Helpdesk Agent
TRINUS
01.2018 - 02.2022
BBA - Business Administration
Bethesda University